Home Forums WoodMart support forum Checkout fields manager doesn’t save a change of position

Checkout fields manager doesn’t save a change of position

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #568234

    Jeriss Cloud Center
    Participant

    Dear,

    Please check the video attached.

    The checkout fields manager doesn’t save a change in the dropdown for position type. Why?

    Thanks

    #568371

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #568878

    Jeriss Cloud Center
    Participant

    Here is a staging completely empty where you can reproduce the issue.

    #569000

    Artem Temos
    Keymaster

    We just checked this website but it seems to be working correctly https://monosnap.com/file/qGF5XFEw7AQtV46JamoAlOrBiSzV7V

    #569129

    Jeriss Cloud Center
    Participant

    No it doesn’t, try changing it from “WIDE” to “RIGHT” and you’ll see the problem after page refresh

    #569230

    Artem Temos
    Keymaster

    We checked it one more time but don’t see the problem https://monosnap.com/file/XEYDBS5Dja8kXw493OoICiXRYFapRZ

    Maybe you test a different website?

    #569696

    Jeriss Cloud Center
    Participant

    Dear,

    I insist that there IS an issue somewhere.

    Please check again this video.

    Regards

    #569816

    Artem Temos
    Keymaster

    When we reset to default and start customizing, it works correctly. But we can’t reproduce the moment when it becomes broken again. Could you please provide us with some instructions on how to reproduce it after restoring to default? Maybe some plugin or custom plugin influences this.

    #582500

    Jeriss Cloud Center
    Participant

    You can close this ticket, thanks

Viewing 9 posts - 1 through 9 (of 9 total)

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