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Checkout page broke

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  • Author
    Posts
  • #504217

    nackgr
    Participant

    Hello

    Suddenly checkout page just show generic complete message without e.g banking details and
    no purchases events stored that meta event manager pixel stop working for purchases

    #504258

    Hung Pham
    Keymaster

    Hi nackgr,

    Thanks for reaching to us.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues. In such a scenario, I recommend reaching out to author plugin support for further assistance.

    In case it works with default theme, please provide me with screenshots of problems and temporary wp-admin access, I will debug that issue.

    Regards,

Viewing 2 posts - 1 through 2 (of 2 total)