Home Forums Basel – Premium Template Checkout page – No checkout button, no payment options, wrong shipment options

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This topic contains 2 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 5 days, 14 hours ago.

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  • Author
    Posts
  • #132371
    str8up
    str8up
    Customer

    Hi,

    our Basel-based shop won’t show any payment options and there is no final checkout button.
    If I activate twentynineteen-theme everything is there.

    I’m stuck… any idea?

    Thanks in advance
    Jan

    Private Content Hidden
    #132375
    str8up
    str8up
    Customer

    Just found a workaround by myself: deactivating German Market plugin did the job.

    Unfortunately it’s quite important for me to have this plugin working… is there a solution to make it work together? Can I buy “private support” for this?

    Thanks and regards
    Jan

    #132376

    Hello,

    Make sure you have not activated the catalog mode in the Theme Settings > Shop > Catalog mode.

    If it does not help, deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

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