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Checkout Page Structure Corrupt?

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  • #564151

    Artem Temos
    Keymaster

    When we test your checkout page with provided tool we don’t see the errors from your screenshots. Here is a screenshot https://gyazo.com/65a746d214d61c35fb9ab5c0d75c530b

    #564152

    Little Panda
    Participant

    Hi. It is what Gtranslate passed to us. We think they were saying that the errors are found on the checkout page. We are not clear why they included the ‘success’ page screenshot.

    I will ask them to explain the steps they made to get the stray tag errors then get back to you shortly.

    Thank you

    • This reply was modified 1 week, 4 days ago by Little Panda.
    #564154

    Artem Temos
    Keymaster

    In this case, you need to clarify how to reproduce this issue and try to reproduce it on your website. Then, send us step-by-step instructions on how we can see this on your website, too. Currently, we don’t understand where the problem is on your website and how to reproduce it.

    Kind Regards

    #564162

    Little Panda
    Participant

    Hi. The Gtranslate plugin developers outline the steps to get the checkout page errors as follows:

    ‘On the checkout page, there are tags that are not closed as expected.
    You can ask them to navigate to the checkout page and press ctrl + U
    Copy code of the source code and paste it into https://validator.w3.org/nu/#l2379c89 and use the option in the attached image.’

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    #564168

    Little Panda
    Participant

    Hmmm. We just noticed that a checkout address plugin may be causing the issue which Gtranslate wrongly said was a theme related issue.

    We deactivated that plugin and the stray tags are no longer present.

    #564204

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Let me know if you still have any questions on this topic.

Viewing 6 posts - 31 through 36 (of 36 total)