checkout top section login & coupon not working

Hi
i am using a predefined custom layout for the checkout top section.
But when I click on login or coupon code it doesn’t open any form to apply coupon or the login form.
Can you please check and help with that?

Hi delhimartaus,

Thanks for reaching to us.

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

Hi

I have tried deactivating all the plugins. but it still doesn’t work.
when I click on a coupon link or a login link, I notice I am getting # in the URL.
whereas when I tried other websites using woodmart theme they didn’t get this # in their URL.

Please check the screenshot attached.
Thanks

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Hi delhimartaus,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Hi
Please find the details as requested.
Yes please disable the plugins as required.

Also, can you check if the backend is super slow, and if there is any recommendation to make it fast?

Hi delhimartaus,

Please change account role to admin, then I can check issue more deeply.

Loading speed of a web page on the browser will depend on many factors, our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

Regards,

Hi
The user role is admin only. please check the screenshot attached.
My website front end speed is fine. i am asking about the back end speed.

Thanks

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Hi delhimartaus,

Thanks for your patience.

1. Coupon code

You need to switch to Parent theme. Clear cache, disable minify JS and deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

2. Slow speed

Our optimization article should works for dashboard as well.

Regards,

Hi
I have tried this all, but no help.
Can you please check it, you can log in as admin with the details shared earlier.

Hi delhimartaus,

Would you mind if I switch to Parent theme and deactivate extra plugins for testing? Please confirm me back.

Regards,

Hi
That is fine for testing purposes.

but I would like to use the chile theme going forward.

Thanks

Hi delhimartaus,

You need to add the Shipping details element to the Checkout form template.

Regards,

Hi

Can you please suggest what did you to make it work as it stopped working again?
Thanks

Hi delhimartaus,

You need to add the Shipping details widget to the Checkout form template.

Regards,

Hi

it’s already been added. but still have the same issue.
screenshot attached.

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Hi delhimartaus,

Please send me htaccess credentials https://prnt.sc/gbE19WS-AZl5

Regards,

Hi
Please find the admin username and password below.

Thanks

Hi delhimartaus,

I mean popup requires credentials to access the site, you can open site in Incognite mode to see it.

Regards,

Hi
Please find the pop-up creds as requested.
Thanks

Hi delhimartaus,

Please purge all cache and check again, it worked well on my end https://prnt.sc/P9plM6ANGvYL

Regards,

[Author]

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