child theme does not work

hi Xtemos,

When I activate the child theme, I can’t log in to my page. I can only activate the normal woodmart theme back from recovery mode in my configuration.

In addition, I am not making the new update from the themes section. It gives an error.

Hello,

It can be a conflict of the Customization done in your Child Theme which is causing that. So, you might need to reconsider the Customization(s) done in your Child Theme in this regard and then check back the concern again or you can simply try to backup or copy the customization in your current Child Theme and delete your current Child Theme and try creating a new one to confirm more.

Regarding updating the Theme concern, please try updating your Theme following the Theme Documentation guide defined here: https://xtemos.com/docs-topic/update-the-theme/

Best Regards

hi again,

with the update my problems were fixed but the appearance of the categories on my homepage was bad, normally all the posts were next to each other, how can I fix this.

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Hello,

Sorry to say but the WoodMart Core plugin wasn’t updated to the latest version on your Site which is 1.0.36 which is why the Categories on the Homepage weren’t appearing fine. We updated the Plugin and now the Categories appear fine: https://snipboard.io/XlR63P.jpg

Please check back your Site after completely clearing the browser and server cache.

Best Regards

I did what you said but when I enter and check from the incognito tab the problem still persists

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Hello,

Please share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

I’m typing in the custom field

https://yesilvadiyoresel.com/wp-login.php/

Hello,

Sorry for the inconvenience, but we have further checked this concern and found out that the Plugin “LiteSpeed Cache” was causing the conflict on your Site in this regard.

When we deactivated that, things were working fine by then: https://snipboard.io/sUhYy4.jpg, https://snipboard.io/JNYpg8.jpg

So, it is a third party Plugin conflict not a Theme end issue. Please check back your Site after completely clearing the browser and server cache.

And according to the Envato Policy we don’t provide Support for the third party Plugin issues. You will need to contact the respective Plugin Support in this regard. They will guide you better.

Hope you can understand our limitations in this regard.

Best Regards

[atugay]

hello again,

after the last update, my filters disappeared. I re-created it, but it doesn’t appear, can you also check the error that caused it?

• This reply was modified 1 year, 3 months ago by atugay.

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Hello,

The Attribute named as “Renk” and “Beden” on your Site doesn’t have Products tagged in them which is why those related Attributes Filters aren’t showing.

Regarding the “Marka” one, you had selected the wrong Attribute under the WOODMART – WooCommerce Layered Nav widget under the Dashboard > Appearance > Widgets. We have selected there marka attribute and now that specific widget Filters are showing fine: https://snipboard.io/4cWxYv.jpg

Please check back your Site after completely clearing the browser and server cache.

Best Regards

Thank you, this topic can be closed

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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