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Clicking Plugins Redirects to Redux About Page

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #6523

    augustroad
    Participant

    Hello,

    I just purchased and installed Basel and also installed Basel Child. Whenever I click “Plugins” I am redirected to the Redux Framework “About” page. The only way I’ve found to get past this is to disable the Redux plugin entirely via FTP, which obviously isn’t a good solution.

    To be clear, when I click to go to:
    http://www.augustroad.com/cedarcreek/wp-admin/plugins.php

    I cannot access the typical Plugins page and am immediately redirected to:
    http://www.augustroad.com/cedarcreek/wp-admin/tools.php?page=redux-about

    Any ideas? Thanks in advance for any help.
    Jordan

    #6526

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting us.

    Are you able to send us your admin panel access via Private Content so we could take a look at the issue?

    Regards

    #6542

    augustroad
    Participant

    Hello,

    As of this morning this has oddly seemed to correct itself. I’ll be in touch if the problem recurs.

    Thanks again!

    #6553

    Artem Temos
    Keymaster

    Ok, so write us if it will happen again.

    Regards

    #17931

    robertarrow
    Participant

    I’m having this same issue as well, should I create a new ticket?

    #17945

    Bogdan Donovan
    Keymaster

    Hello,

    We answered you in this thread https://xtemos.com/forums/topic/clicking-plugins-redirects-to-redux-about-page-2/. If you have any other questions, please contact us.

    Regards

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Viewing 6 posts - 1 through 6 (of 6 total)