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Collapsible content – doesnt work

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  • #378875

    FillHK
    Participant

    I have an issue with Collapsible content.
    Have done all settings but seems params height: doesn’t work, I see always all the content and just in the bottom my link (read more)

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    #378913

    Artem Temos
    Keymaster

    Hello,

    Please, send us your admin access so we can check why it doesn’t work for you.

    Kind Regards

    #379026

    FillHK
    Participant

    Please check details shared

    #379028

    Artem Temos
    Keymaster

    Please, disable all external plugins temporarily and send us your admin access so we can check what is wrong there.

    Kind Regards

    #379078

    FillHK
    Participant

    I have sent all details already. You can disable any plugin

    #379093

    Artem Temos
    Keymaster

    Please, disable all external plugins that are not related to our theme and we will check this from our side.

    Thank you in advance.

    #379112

    FillHK
    Participant
    #379236

    Artem Temos
    Keymaster

    In this case, please, keep all plugins turned off and send us your FTP access.

    #379395

    FillHK
    Participant

    Here is FTP

    #379453

    Artem Temos
    Keymaster

    It seems to be a conflict with your plugin that creates a custom post type. To fix this problem you need to create an HTML block with your content https://prnt.sc/uLUGvulZnMIr
    Take this HTML Block’s shortcode https://prnt.sc/_evr9hz6pNEn
    And put it “VC Snippets” in element “Text block” https://prnt.sc/E_yf4-V1-PmT

    #379460

    FillHK
    Participant

    Now I see you fixed it, so no steps are required from my side right?

    #379779

    Artem Temos
    Keymaster

    Yes, we did it on your website so you can see how it works now.

    Kind Regards

Viewing 12 posts - 1 through 12 (of 12 total)