Home Forums Basel – Premium Template Color Swatches are not visible in secondary language

This topic contains 5 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 3 months, 1 week ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
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  • #123447

    sif
    Customer

    Hi,
    we are facing the following issue.

    Color Swatches are not visible in secondary language in Product list view.
    Everything works properly in product view.
    This issue happens only on some products (not the entire product catalogue)
    The settings are the same to all products and we cannot find any difference in product configuration.

    Please check the link,
    Thanks

    Private Content Hidden
    #123489

    Hello,

    Please provide product page URL not the title, I am checking by title and do not see the problem https://gyazo.com/d7483cf8b1cbb5608617ab7f50259fe1

    https://www.sifnosstoneware.com/en/shop/dinnerware/bowls/small-soup-pasta-bowl/

    Best Regards

    #123498

    sif
    Customer

    Hi,
    the problem occurs in some products in category grid view page.
    In product page variations and variation images have no problem.

    Check the following url and see that color variations images are missing from the referred products.

    Regards

    Private Content Hidden
    #123512

    Hello,

    Please provide your site admin access to check the settings, please deactivate the plugins not related to the theme.

    Best Regards

    • This reply was modified 3 months, 1 week ago by Elise Noromit Elise Noromit.
    #123850

    sif
    Customer

    Hi,
    after investigating further this issue, seems that a corrupted attribute string caused this issue.
    After renaming the attribute and just saving the english version of each product seems that everything works properly.

    Thank you anyway!

    Private Content Hidden
    #123860

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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