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Color swatches problems

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #13415

    websoftit
    Participant

    Hi there i have the following issue:
    The color swatches (the color circles) don’t appear on the detailed page of a product eg:
    http://e-twow.ro/produs/booster/
    but i have the standard dropdown select

    In the shop page (http://e-twow.ro/shop/) the color swatches appear just fine with round buttons.

    What should i do?

    PS: On the previous version of the theme i had the same settings and the swatches appeared on the detailed page of a product.

    #13444

    Artem Temos
    Keymaster

    Hello,

    Please, provide us your admin access so we could check it.

    Regards

    #13448

    websoftit
    Participant

    Thanks!

    #13450

    Artem Temos
    Keymaster

    Please, update the theme to the 3.1.4 version firstly. If the issue still exists, please provide us your FTP access too.

    #13451

    websoftit
    Participant

    How to update without losing my files and settings?
    Can i upload the files in the basel directory in wp/themes? via ftp?

    #13454

    Artem Temos
    Keymaster

    To update the theme you need download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
    Also, we suggest you make a backup of all your files before any update.

Viewing 6 posts - 1 through 6 (of 6 total)