Home Forums Basel support forum Color variants, thumbnail product images, large product images not working.

Color variants, thumbnail product images, large product images not working.

Viewing 30 posts - 1 through 30 (of 94 total)
  • Author
    Posts
  • #12222

    Shinetrim
    Participant

    Hello,

    We have updated the WC and the website had many serious issues including the next page on the shop pages not working and the + – quantity buttons not working. We reverted back to a previous Woocommerce version as our client is review the website.

    Additionally, the product thumbnails that are in a slider do not render correctly. We have set the product images to large and they rendered correctly and then stopped. Lastly, we are having issues understanding how to display the shop page images larger. They are 150px wide and we need them to be 250px.

    The Color attribute does not seem to be working either.

    https://shinetrim.wpengine.com/shop/lace-millinery-gloves/gloves/medium-elbow-length-satin-gloves-choose-your-color/

    Hope to hear from you soon.

    Thanks!

    Brad

    #12226

    Artem Temos
    Keymaster

    Hi,

    1. Does it happen only with our theme or shop page pagination doesn’t work because of WooCommerce update?

    2. +/- buttons are working correctly on your website for us. Please, clear your browser cache.

    As we can see, everything is working correctly because you have reverted it back. All you need to do is to update all plugins and our theme to the latest version and clear your browser cache.

    Regards

    #12229

    Shinetrim
    Participant

    Hello,

    The reason it works is because we reverted it back to an older WC version.

    Do you see the issues with the product thumbnails? There are many color variants and the thumbnails you can only see three because they are in a slider.

    Please let me know.

    Thanks

    #12231

    Artem Temos
    Keymaster

    Do you use some additional plugin for product images? Could you try turn it off?

    #12237

    Shinetrim
    Participant

    Ok I deactivated it and still nothing works. All the problems I listed above are happening. Are you seeing them?

    #12238

    Artem Temos
    Keymaster

    No, we don’t see any problems and the plugin is still activated https://gyazo.com/3cc11fac5e3f3d8bb5218aaf57a5ca89

    #12244

    Shinetrim
    Participant

    You do not see the thumbnails below and how the slider is not working?

    The video you sent was a zoom effect for the product. Are you saying that is what is effecting the Product page?

    #12245

    Shinetrim
    Participant

    Can you explain how we can get the catalog product images larger on the shop pages?

    #12246

    Shinetrim
    Participant

    I deactivated the Yith plugin and got things to render correctly again.

    #12248

    Shinetrim
    Participant

    We also need the blogger icon and in the social theme editor there is no field. How can we add this? http://shinetrimny.blogspot.com/

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    #12250

    Shinetrim
    Participant

    How do we change the catalog image sizes? They are too small on our shop pages.

    #12251

    Artem Temos
    Keymaster

    Our theme doesn’t include this icon. You can add it manually in the file inc/shortcodes.php. Function name – basel_shortcode_social.

    Product images sizes can be changed in Woocommerce / Settings / Products / Display.

    #12252

    Shinetrim
    Participant

    Ive tried that and nothing changes…

    #12253

    Artem Temos
    Keymaster

    Did you regenerate the thumbnails as stated in WooCommerce settings?

    #12256

    Shinetrim
    Participant

    Got it. Thank you. Is there a way to get to page where the product is filtered with sale items?

    #12262

    Artem Temos
    Keymaster

    Yes, you can use our “Products” Visual Composer element and select only “Sale products”.

    Regards

    #12289

    Shinetrim
    Participant

    The product image on the product page is slightly less width then the thumbnail slider. How can we make the image the same width? Do we have to use a slider for the thumnbails?

    #12292

    Artem Temos
    Keymaster

    You can increase single product image size in WooCommerce settings as well.

    #12299

    Shinetrim
    Participant

    We are noticing no matter what width we change the product image to the slider below is still slightly wider when we have the theme set to Alternative and the Thumbnails Position is not selected. We do not like the arrows on the Horizontal option but when you select this the widths match.

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    #12301

    Shinetrim
    Participant

    Can you tell us why on mobile the product image is left aligned with space on the right? How do we remove this?

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    #12303

    Artem Temos
    Keymaster

    We see that you have added some additional code as a custom CSS that breaks some of our theme styles https://gyazo.com/0440bdce1fa8601d2c736a097e996e9b

    #12310

    Shinetrim
    Participant

    Thank you. You have been very helpful.

    Why does the Specials page not have the ability to go to the next page?

    http://shinetrim.wpengine.com/shop/specials/

    Ideally we wanted to have a page where we can direct customers to scroll through all the current sale items. Similar to here: https://www.shinetrim.com/index.php?main_page=specials

    #12317

    Artem Temos
    Keymaster

    You can select “Load more button” option for this Visual Composer element. Pagination links can work for the shop page only.

    #12351

    Shinetrim
    Participant

    I do not see a place in the Visual composer for the element to select Load more button. Can you tell me where this is located please?

    #12356

    Artem Temos
    Keymaster

    Firstly, you need to add our “Products (carousel or grid)” element. In this element options, you will find the pagination select.

    #12367

    Shinetrim
    Participant

    Can you please tell me the settings for the product grids so they are all aligned? I keep on disabling the masonry feature but that does not seem to be working.

    http://shinetrim.wpengine.com/

    #12374

    Artem Temos
    Keymaster

    “Load more” button forces this element to use masonry since it doesn’t work without this script.

    #12393

    Shinetrim
    Participant

    That is such a shame. On our shopify client website the Load More button does not effect the layout… http://shopstylemafia.myshopify.com/?preview_theme_id=73310725

    If this ever changes please let us know.

    #12396

    Artem Temos
    Keymaster

    OK, we will try to change the way it works in our future updates.

    #12400

    Shinetrim
    Participant

    I think the pagination for the product pages are really cool but not all users would know that is how you go to the next page. Hope the update for the Load More comes soon!

Viewing 30 posts - 1 through 30 (of 94 total)