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compare does not work on my site, and the compare item setting does not load on
- This topic has 26 replies, 3 voices, and was last updated 5 years, 4 months ago by Elise Noromit.
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AuthorPosts
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June 30, 2019 at 3:18 pm #130734
sarani60ParticipantHi,
I love woodmart template, but there are some issues with it.
I want to have compare option on my site. I have activated it on theme settings and the icon is visible on the site. But I have 2 problems:
1- when the user selects some items for compare, first the number of compare items in header increases, but when i go to compare page and visit the compare list, it is empty and the number beside the top icon has changed to zero.
2- when I go to pages/compare and click on edit compare icon to see the settings, I found it empty white page!
If it is necessary I will provide admin login info.
Thanks.Attachments:
You must be logged in to view attached files.June 30, 2019 at 8:01 pm #130754
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Make sure you have the Compare page with Compare element: https://gyazo.com/9717ad0d98e64a8cda376bd297a7dbb7
Navigate to the Theme Settings > Shop > Compare > and set the page you have created https://gyazo.com/ce918c59a5b891c308d130f4eb691774
If you still have the problem, please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
Best Regards
July 1, 2019 at 9:17 am #130799
sarani60ParticipantHi,
I checked my compare page, and yes there is compare element in it, but I noticed that in the video that you sent the link for me, the settings page (pop up when you click on compare element) is empty.July 1, 2019 at 1:00 pm #130823
Elise NoromitMemberHello,
Please provide your site admin access for checking.
Best Regards
July 1, 2019 at 6:28 pm #130880
sarani60ParticipantHi,
I sent you login information.July 2, 2019 at 5:44 am #130912
Elise NoromitMemberHello,
Please update the theme, Woocommercee and all the plugins related to the theme.
Best Regards
July 2, 2019 at 10:00 am #130959
sarani60Participantok, i’ll do.
thanks
July 2, 2019 at 10:40 am #130968
Elise NoromitMemberIf you have any questions please feel free to contact us.
Best Regards
July 3, 2019 at 1:15 pm #131150
sarani60ParticipantHi,
I have updated the theme, woocommerce and all the plugins but my compare list does not work correctly. It is always empty. Also when I go to compare page and I click on edit of compare item, an empty page opens and there is nothing in setting of it.Thanks
July 4, 2019 at 8:21 am #131258
Elise NoromitMemberHello,
Please provide your FTP access to the private area
Best Regards
July 4, 2019 at 9:16 am #131274
sarani60Participantok, i sent the info.
July 4, 2019 at 1:15 pm #131345
Elise NoromitMemberHello,
We have checked and see that the problem is caused by the server settings. Please contact your host support and request to enable
the mod_rewrite
option.Best Regards
July 5, 2019 at 2:19 pm #131493
sarani60Participantok,
thanks for supportJuly 6, 2019 at 6:08 pm #131606
sarani60ParticipantI asked the hosting company to enable the mod_rewrite option, and they said it was enabled. I don’t know what is the problem now!?
Also I have checked the mod_rewrite on my site and I noticed it is enabled. As I attached the image.Attachments:
You must be logged in to view attached files.July 6, 2019 at 6:13 pm #131608
sarani60ParticipantI have another problem with my site. I don’t know should I open a new ticket or not. anyway I explain;
when a guest user clicks to add a product to whishlist, the wishlist would be empty, also if a guest user add some products to his cart it would be empty. while I have checked the related options in woocommerce settings.
I would be thankful if you solve these problems.July 6, 2019 at 7:30 pm #131610
Artem TemosKeymasterThe main problem is that all your URLs contains
index.php
and then they are redirected somehow. We read in WordPress tickets that this is caused by mod_rewrite is turned off. Resolve this problem first and then Wishlist and Compare should work without problems.July 7, 2019 at 11:18 am #131650
sarani60Participantok, i will remove index.php from urls, and I’ll check again.
Thanks for helpJuly 8, 2019 at 10:55 am #131781
sarani60ParticipantI noticed that the compare setting is empty in compare page. I mean when we use compare item on a page and click on it to see or change the settings, the pop up page is empty.
I have attached the related image.
Do you think this also relates to the Urls which you mentioned above? because the other items do not have this kind of problem.Attachments:
You must be logged in to view attached files.July 8, 2019 at 4:17 pm #131786
Artem TemosKeymasterNo, it is not related to your URLs problem.
July 8, 2019 at 7:44 pm #131859
sarani60ParticipantSo, what is the problem? because I did everything you mentioned in previous ticket answers.
July 9, 2019 at 6:10 am #131883
Artem TemosKeymasterYou didn’t remove index.php file from your URLs yet and your website is not working correctly. You see that wishlist is not working too and it is not our theme’s feature but an external plugin. So any plugin that works with cookies will not work on your website.
July 9, 2019 at 12:11 pm #131963
sarani60ParticipantAt the moment my problem is about emptiness of compare item setting.
I asked you about the compare settings and sent you the attachment that shows the compare setting is empty.
I don’t think this problem relates to index.php issue, as you replied it is not related.
I even tried to install the new wordpress on my local ,and i installed the woodmart template(the latest version) ,and I noticed the compare setting is empty in it.July 9, 2019 at 4:12 pm #131965
Artem TemosKeymasterAll compare settings can be found in Theme Settings -> Shop -> Compare.
July 10, 2019 at 12:22 pm #132145
sarani60ParticipantSo you mean when I add new compare item in a page and click on it to see or change the settings it is normal that there is nothing in setting page?(I sent you the attachment again)
Attachments:
You must be logged in to view attached files.July 10, 2019 at 12:23 pm #132147
Artem TemosKeymasterYes, it has no options since all the options for compare are located in Theme Settings -> Shop -> Compare. You can’t have more than one compare page on your website. There is no need to have options in different places.
July 10, 2019 at 12:25 pm #132149
sarani60Participantoh, that was my problem, cause i thought it should be some options inside it , and I was worried about it! 🙂
thank you so muchJuly 10, 2019 at 1:03 pm #132173
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
Best Regards
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