Home Forums WoodMart – Premium Template compare does not work on my site, and the compare item setting does not load on

This topic contains 26 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 7 months, 1 week ago.

Viewing 27 posts - 1 through 27 (of 27 total)
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  • #130734

    sarani60
    Customer

    Hi,
    I love woodmart template, but there are some issues with it.
    I want to have compare option on my site. I have activated it on theme settings and the icon is visible on the site. But I have 2 problems:
    1- when the user selects some items for compare, first the number of compare items in header increases, but when i go to compare page and visit the compare list, it is empty and the number beside the top icon has changed to zero.
    2- when I go to pages/compare and click on edit compare icon to see the settings, I found it empty white page!
    If it is necessary I will provide admin login info.
    Thanks.

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    #130754

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Make sure you have the Compare page with Compare element: https://gyazo.com/9717ad0d98e64a8cda376bd297a7dbb7

    Navigate to the Theme Settings > Shop > Compare > and set the page you have created https://gyazo.com/ce918c59a5b891c308d130f4eb691774

    If you still have the problem, please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    #130799

    sarani60
    Customer

    Hi,
    I checked my compare page, and yes there is compare element in it, but I noticed that in the video that you sent the link for me, the settings page (pop up when you click on compare element) is empty.

    #130823

    Hello,

    Please provide your site admin access for checking.

    Best Regards

    #130880

    sarani60
    Customer

    Hi,
    I sent you login information.

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    #130912

    Hello,

    Please update the theme, Woocommercee and all the plugins related to the theme.

    Best Regards

    #130959

    sarani60
    Customer

    ok, i’ll do.

    thanks

    #130968

    If you have any questions please feel free to contact us.

    Best Regards

    #131150

    sarani60
    Customer

    Hi,
    I have updated the theme, woocommerce and all the plugins but my compare list does not work correctly. It is always empty. Also when I go to compare page and I click on edit of compare item, an empty page opens and there is nothing in setting of it.

    Thanks

    #131258

    Hello,

    Please provide your FTP access to the private area

    Best Regards

    #131274

    sarani60
    Customer

    ok, i sent the info.

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    #131345

    Hello,

    We have checked and see that the problem is caused by the server settings. Please contact your host support and request to enable the mod_rewrite option.

    Best Regards

    #131493

    sarani60
    Customer

    ok,
    thanks for support

    #131606

    sarani60
    Customer

    I asked the hosting company to enable the mod_rewrite option, and they said it was enabled. I don’t know what is the problem now!?
    Also I have checked the mod_rewrite on my site and I noticed it is enabled. As I attached the image.

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    #131608

    sarani60
    Customer

    I have another problem with my site. I don’t know should I open a new ticket or not. anyway I explain;
    when a guest user clicks to add a product to whishlist, the wishlist would be empty, also if a guest user add some products to his cart it would be empty. while I have checked the related options in woocommerce settings.
    I would be thankful if you solve these problems.

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    #131610

    The main problem is that all your URLs contains index.php and then they are redirected somehow. We read in WordPress tickets that this is caused by mod_rewrite is turned off. Resolve this problem first and then Wishlist and Compare should work without problems.

    #131650

    sarani60
    Customer

    ok, i will remove index.php from urls, and I’ll check again.
    Thanks for help

    #131781

    sarani60
    Customer

    I noticed that the compare setting is empty in compare page. I mean when we use compare item on a page and click on it to see or change the settings, the pop up page is empty.
    I have attached the related image.
    Do you think this also relates to the Urls which you mentioned above? because the other items do not have this kind of problem.

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    #131786

    No, it is not related to your URLs problem.

    #131859

    sarani60
    Customer

    So, what is the problem? because I did everything you mentioned in previous ticket answers.

    #131883

    You didn’t remove index.php file from your URLs yet and your website is not working correctly. You see that wishlist is not working too and it is not our theme’s feature but an external plugin. So any plugin that works with cookies will not work on your website.

    #131963

    sarani60
    Customer

    At the moment my problem is about emptiness of compare item setting.
    I asked you about the compare settings and sent you the attachment that shows the compare setting is empty.
    I don’t think this problem relates to index.php issue, as you replied it is not related.
    I even tried to install the new wordpress on my local ,and i installed the woodmart template(the latest version) ,and I noticed the compare setting is empty in it.

    #131965

    All compare settings can be found in Theme Settings -> Shop -> Compare.

    #132145

    sarani60
    Customer

    So you mean when I add new compare item in a page and click on it to see or change the settings it is normal that there is nothing in setting page?(I sent you the attachment again)

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    #132147

    Yes, it has no options since all the options for compare are located in Theme Settings -> Shop -> Compare. You can’t have more than one compare page on your website. There is no need to have options in different places.

    #132149

    sarani60
    Customer

    oh, that was my problem, cause i thought it should be some options inside it , and I was worried about it! 🙂
    thank you so much

    #132173

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 27 posts - 1 through 27 (of 27 total)

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