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Conflict with Elementor
- This topic has 10 replies, 2 voices, and was last updated 5 months ago by Artem Temos.
December 30, 2022 at 2:37 pm #432275
I have had issues with an Elementor conflict, can you please help
Below is a message from Elementor Support
2) But you will still not be able to use the Elementor editor as the Woodmart theme is having some conflict with Elementor. if you change the theme to something else, the editor will load fine. But please note that the contents created using the Woodmart theme will be lost when changing the theme.
I would recommend you to contact the Woodmart theme support to further check this issue as it it causing a JS error when activated, which is preventing the Elementor editor from loading.
Thank youDecember 30, 2022 at 3:17 pm #432278
Could you please disable all plugins that are not related to our theme so we can check it?
Thank you in advanceDecember 31, 2022 at 4:41 pm #432440
Hi thanks for your response.
I have checked, as has elementor, the plug ins and none of them appear to be conflicting.
Do you still need me to disengage all of them?
Happy 23 to all the xtemos team.December 31, 2022 at 4:43 pm #432441
Is it possible to disengage elementor and use WP bakery instead?January 2, 2023 at 12:14 pm #432576
Good morning and Happy New Year
I have deactivated all of the plugins except Woodmart and Elementor. The error is still showing.
Thank you for your helpJanuary 3, 2023 at 10:34 am #432750
We see some kind of script loading optimization currently running on your website. Probably, it is configured on your server. Could you please disable it temporarily and test how it works?
Kind RegardsJanuary 3, 2023 at 10:37 am #432751
Thank you so much.
I have disabled all the plug ins. Can you please give me a little more information on how to find this element.
Thank you.January 3, 2023 at 10:41 am #432757
Thank you so much.
The site was working ok for several weeks until about a week ago
Thank you.January 3, 2023 at 3:09 pm #432823
data-cfasyncattributes for all JS files loaded that may affect this on your website. Here is a screenshot https://gyazo.com/677831d76df7b8b833b0b356996f0dd2
You need to consult with your hosting provider on how to disable this.
Kind RegardsJanuary 6, 2023 at 2:49 pm #433584
Thank you for your support
Unfortunately we have not been able to fix the problem. I understand there is a guarantee with the purchase of your product. Would it be possible to have my payment refunded please
Thank youJanuary 6, 2023 at 3:08 pm #433589
We are sorry to hear that. Yes, you can request a refund here https://themeforest.net/refund_requests/new
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