Constant error on desktop menu

Hello, how are you?
I need you to take a look at the agency’s websites, because every day I have to keep updating the menu because it disappears out of nowhere! I would like to know why this happens I will leave below the sites that are showing this error.

I have one more purchase code

Hello,
I have visited your site the menu is working fine:
Screenshots for clarification:

https://ibb.co/XzHFx7W
https://ibb.co/GW1sNjF

If you have another behavior, please send me a video for a better understanding.

Best Regards.

hello! good morning everything is fine?

The following is! like the video below! in all the stores that I registered with the purchase code are with the same error! every day there is some plugin update or something like that, so when I go to see it, there is no menu!

then I have to keep updating something, then the menu comes back out of nowhere! then the next day the same thing!

this happens when I enter an incognito window, while I’m connected with my user on the site, sometimes the menu doesn’t appear, and when I’m in incognito mode, as if a customer were going to visit the site! when I go to see the menu it’s not there anymore!

Attachments:

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follow attached videos

follow attached videos

https://we.tl/t-cjHdJeFUSK

I have some custom css codes! Can this affect the home menu? if possible, these custom codes were to improve the look of the site, as there is no option to change the theme! Could you update the theme with these options natively?
I will send the codes that we put on the website below!

Hello,

I have updated the WoodMart Core plugin on your site and the menu is appearing fine.
Screenshots for clarifications:
https://ibb.co/CwC7YcJ.
https://ibb.co/mXn5ncm
https://ibb.co/1rFhgJx

Best Regards.

If the problem persists tomorrow, I’ll come back, okay? How was this update done? can you explain me?

Hello budy, how are you? the problem still persists! the antonellamoda.com.br website in anonymous mode! every day I have to update something on the site for it to come back! because he disappears by himself out of nowhere!
I would like you to follow all the sites for a few days so that I can fix this bug that is happening in the 7 stores that are registered in the purchase codes! please! this has been taking my sleep for 2 months now and I can’t fix it at all!

Attachments:

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Hello,

Please deactivate all plugins except these ones:
WPBakery Page Builder or Elementor
Woodmart Core
WooCommerce

Please switch to the parent theme if you use the child.
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

If the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

Kind Regards

[Author]

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