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Constant error on desktop menu
- This topic has 10 replies, 2 voices, and was last updated 3 weeks, 2 days ago by Aizaz Imtiaz Awan.
May 10, 2023 at 12:06 am #465737
Hello, how are you?
I need you to take a look at the agency’s websites, because every day I have to keep updating the menu because it disappears out of nowhere! I would like to know why this happens I will leave below the sites that are showing this error.May 10, 2023 at 12:14 am #465739
I have one more purchase codeMay 10, 2023 at 11:52 am #465845
I have visited your site the menu is working fine:
Screenshots for clarification:
If you have another behavior, please send me a video for a better understanding.
Best Regards.May 10, 2023 at 5:55 pm #465997
hello! good morning everything is fine?
The following is! like the video below! in all the stores that I registered with the purchase code are with the same error! every day there is some plugin update or something like that, so when I go to see it, there is no menu!
then I have to keep updating something, then the menu comes back out of nowhere! then the next day the same thing!
this happens when I enter an incognito window, while I’m connected with my user on the site, sometimes the menu doesn’t appear, and when I’m in incognito mode, as if a customer were going to visit the site! when I go to see the menu it’s not there anymore!
Attachments:You must be logged in to view attached files.May 10, 2023 at 6:28 pm #466004
follow attached videosMay 10, 2023 at 6:36 pm #466005
follow attached videosMay 10, 2023 at 7:06 pm #466011
I have some custom css codes! Can this affect the home menu? if possible, these custom codes were to improve the look of the site, as there is no option to change the theme! Could you update the theme with these options natively?
I will send the codes that we put on the website below!May 11, 2023 at 2:26 pm #466207
I have updated the WoodMart Core plugin on your site and the menu is appearing fine.
Screenshots for clarifications:
Best Regards.May 11, 2023 at 2:49 pm #466216
If the problem persists tomorrow, I’ll come back, okay? How was this update done? can you explain me?May 11, 2023 at 5:11 pm #466273
Hello budy, how are you? the problem still persists! the antonellamoda.com.br website in anonymous mode! every day I have to update something on the site for it to come back! because he disappears by himself out of nowhere!
I would like you to follow all the sites for a few days so that I can fix this bug that is happening in the 7 stores that are registered in the purchase codes! please! this has been taking my sleep for 2 months now and I can’t fix it at all!
Attachments:You must be logged in to view attached files.May 12, 2023 at 1:50 pm #466447
Please deactivate all plugins except these ones:
WPBakery Page Builder or Elementor
Please switch to the parent theme if you use the child.
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
If the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.
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