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Cookies created by XTEMOS
- This topic has 5 replies, 2 voices, and was last updated 4 years ago by Elise Noromit.
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December 8, 2020 at 8:33 pm #249000
4AI.IOParticipantHello,
I have noticed that the WoodMart theme creates analytical cookies (e.g. _ga and _gid – see the screenshot) and there seem to be no way to turn them off. It might be against GDPR regulations. They should be rather turned off by default. Could you please tell me how I can turn them off?
Thank you in advance.
Attachments:
You must be logged in to view attached files.December 8, 2020 at 9:01 pm #249006
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
You can disable the cookies or edit them in the Theme Settings > Shop > Cookies.
Best Regards
December 9, 2020 at 1:59 pm #249248
4AI.IOParticipantHello,
There is no such a thing as “Theme Settings > Shop > Cookies” – see the attached screenshots. There is only “Theme Settings > Shop > Cookie Law Info”, which is a totally different matter – it only allows showing the cookie info message with no even an option to turn off the cookies. Even if there was such an option, analytical cookies should be turned off by default according to GDPR regulations because they are not necessary for the website. Besides, I use a third party cookie info plugin, so there should be an option to turn off analytical cookies without such a WoodMart cookie info, which as I said doesn’t allow turning off analytical cookies. If you can see “Theme Settings > Shop > Cookies”, please attach a screenshot.
Kind regards.
Attachments:
You must be logged in to view attached files.December 9, 2020 at 6:08 pm #249344
Elise NoromitMemberHello,
Please provide your site admin access to the private area.
Best Regards
December 11, 2020 at 1:18 am #249805
4AI.IOParticipantHello,
See the login details in the private area.
Thank you.
December 11, 2020 at 11:20 am #249952
Elise NoromitMemberHello,
This message goes from a third parties plugins, please check the wording here: https://prnt.sc/w0ghju
And here: https://prnt.sc/w0giy7
Please deactivate all the plugins not related to the theme and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
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