Home Forums Basel – Premium Template Corporate Demo Issues

This topic contains 13 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 2 days ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #132001

    SmartLinks
    Customer

    Hello,

    first of all congratulations for the theme!
    I am using the corporate demo and it has some issues:
    — Does not activate the sticky header.

    In home, svg images from the OUR COMPANY FEATURES area, have no animation.
    Slider testimonials do not appear.
    And the animated counters are static.

    Can you help, please?

    Thanks,
    I look forward to hearing from you!

    Private Content Hidden
    #132016

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Your site is under maintenance, please provide your site admin access to the private area.

    Please deactivate all the plugins not related to the theme.

    Best Regards

    #132096

    SmartLinks
    Customer

    Hello,

    Thanks one more time for your attention,
    I look forward to hearing from you!

    Private Content Hidden
    #132148

    Hello,

    Please check your credentials I cannot log in http://prntscr.com/od3ofq

    Best Regards

    #132185

    SmartLinks
    Customer

    Hi,

    Sorry, I don’t understand, you have to login with (private content):

    Private Content Hidden
    #132266

    Hello,

    When I enter the site URL I see that it is not acceptable. Disable all the plugins not related to the theme and disable all the security and blocking configuration on the host.

    Best Regards

    #132294

    SmartLinks
    Customer

    Hello,

    in fact our server is protected against attacks, can you please provide your IP?

    Best Regards,

    #132309

    Hello,

    My IP

    Best Regards

    • This reply was modified 4 days, 18 hours ago by Elise Noromit Elise Noromit.
    #132332

    SmartLinks
    Customer

    Hello again,

    IP was unlocked. You can log in now.

    Thank you for your attention.

    Best Regards

    #132370

    Hello,

    The issue requires to involve more team to investigate and we cannot provide all the IPs please deactivate this blocking on your server for the while we are checking and solving the issue.

    Best Regards

    #132433

    SmartLinks
    Customer

    Hello,

    ok, done.

    Thank you for your attention one more time.

    I look forward to hearing from you!
    Best Regards

    #132554

    It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

    #132698

    SmartLinks
    Customer

    Thank you so much for your help!

    It worked!

    Best Regards

    #132709

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 14 posts - 1 through 14 (of 14 total)

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