Could not load results in Option presets

Hello,

I’m trying to set a custom header for custom categories but am currently experiencing a similiar issue to user alextech.el (https://xtemos.com/forums/topic/the-results-could-not-be-loaded-custom-layouts/). When trying to define a Term ID for a new options preset no results are loaded in the search field (https://snipboard.io/keBzMn.jpg).

I have updated and patched Woodmart to all current versions, and attempted to disable all plug-ins.

I am currently running Woodmart on a different site and this issue is not present there.

Any suggestions?

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Looking forward to collaborating with you!

Kind Regards

Hey Luke,

Attached is the log-in information.

Hello,

Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Thank you in advance.

Kind Regards.

Permission confirmed, go ahead 🙂

Hello,

After enabling the parent theme and disabling all third-party plugins, the issue is gone, here is a video:

https://take.ms/3E4Zs

So the issue is either in the third-party code in the child theme or in the third-party plugins.

Kind Regards

Hey Luke,

Okay, thank you. I will take a closer look and see if I can narrow it down. Appreciate you taking a look.

Hello,

Okay, If you have any other questions or concerns, please do not hesitate to reach out, I’d love to help!

Kind Regards

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