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Critical Error While Trying To Edit Product Templates (ERROR 500)
- This topic has 15 replies, 2 voices, and was last updated 1 year, 10 months ago by Luke Nielsen.
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AuthorPosts
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January 25, 2023 at 12:54 pm #437687
scrub_supportParticipantI get this error:
Uncaught Error: Call to undefined method WP_Post::is_type() in /home/dr482205/public_html/wp-content/plugins/show-single-variations-premium/iconic-woo-show-single-variations.php:415
Stack trace:
#0 /home/dr482205/public_html/wp-includes/class-wp-hook.php(310): Iconic_WSSV->add_post_classes_in_loop(Array)
#1 /home/dr482205/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)
#2 /home/dr482205/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(639): apply_filters(‘post_class’, Array, Array, 5997)
#3 /home/dr482205/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(727): wc_get_product_class(Array, Object(WC_Product_Variable))
#4 /home/dr482205/public_html/wp-content/themes/xts-tethys/single-xts-template.php(36): wc_product_class(”, 5997)
#5 /home/dr482205/public_html/wp-includes/template-loader.php(106): include(‘/home/dr482205/…’)
#6 /home/dr482205/public_html/wp-blog-header.php(19): require_once(‘/home/dr482205/…’)
#7 /home/drAttachments:
You must be logged in to view attached files.January 26, 2023 at 12:47 pm #437982
Luke NielsenKeymasterHello,
Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Kind Regards
January 31, 2023 at 1:30 pm #439244
scrub_supportParticipantHello, you can log in using the credentials provided.
Try editing one of the templates or try creating one: https://drscrub.gr/wp-admin/edit.php?post_type=xts-templateFebruary 1, 2023 at 4:30 pm #439598
Luke NielsenKeymasterHello,
I would like to request FTP and full admin access to the website to investigate the issue.
I look forward to hearing back from you.
Kind Regards
February 1, 2023 at 11:19 pm #439706
scrub_supportParticipantHello,
I am providing the info bellow. Please be aware that this is a live and running shop.
Best regards,
StergiosFebruary 2, 2023 at 6:06 pm #439969
Luke NielsenKeymasterHello,
Seems that the admin access is still not full: https://monosnap.com/file/8owJkkLAVgiySKPbGvWxWoCmj87qrH
Please update it to full access so I can check the issue on your side.
Kind Regards
February 3, 2023 at 10:31 pm #440335
scrub_supportParticipantHello,
Sorry, for that you are good to go now.
Kind RegardsFebruary 6, 2023 at 3:57 pm #440816
Luke NielsenKeymasterHello,
Sorry but I still see the limited access: https://monosnap.com/file/1KI4P9pRCcMdrFN7qnipwfzDsl6Mc6
Could you please check it again?
I await your response.
Kind Regards
February 9, 2023 at 1:51 pm #441744
scrub_supportParticipantPlease check now
February 13, 2023 at 5:59 pm #442619
Luke NielsenKeymasterHello,
I apologize for the delay.
Please add the below code into the
functions.php
file in your child theme for fixing that issue.add_action( 'wp', function () { if ( isset($GLOBALS['jck_wssv']) && is_singular( 'xts-template' ) && ( xts_elementor_is_edit_mode() || xts_elementor_is_preview_mode() ) ) { remove_filter('post_class', array($GLOBALS['jck_wssv'], 'add_post_classes_in_loop')); } });
Thanks for your time and have a great day.
Kind Regards
February 13, 2023 at 7:21 pm #442644
scrub_supportParticipantHello,
Thank you so much for your solution to my problem.
Can I ask what is causing this problem?
Are you planning any updates soon?Best regards,
StergiosFebruary 14, 2023 at 10:49 am #442772
Luke NielsenKeymasterHello,
The problem was in the incompatibility of our product templates with the third-party plugin and no updates are planned yet.
In the meantime, feel free to ask me any questions you may have.
Kind Regards
February 15, 2023 at 7:23 pm #443356
scrub_supportParticipantHello,
What about the Woocommerce Template files update?
Should I make a switch to Woodmart as soon as possible?Stergios
February 17, 2023 at 1:17 pm #443878
Luke NielsenKeymasterHello,
Please apply the
443875
patch via Space dashboard -> Patcher for updating Woocommerce Template files.If you have any more questions or come across any other issues, let me know, I’ll be happy to help.
Kind Regards
February 23, 2023 at 10:57 am #445638
scrub_supportParticipantMy issue is resolved thank you so much for your help!
February 23, 2023 at 1:43 pm #445714
Luke NielsenKeymasterHello,
We’re committed to providing you with the best possible support. If you have any questions or concerns, please don’t hesitate to contact us. Our team is always ready to assist you with any issues or requests you may have. In the meantime, we recommend checking out our knowledge base, where you can find helpful articles and resources that may address your concerns.
We appreciate your business and look forward to helping you!
Kind Regards
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