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Critical Website Malfunction: Mobile Interface Broken and Backend Inaccessible
- This topic has 12 replies, 2 voices, and was last updated 1 month, 1 week ago by
Luke Nielsen.
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June 20, 2025 at 7:42 pm #668773
purchasingdepartmentParticipantSince a week, my website has been experiencing major technical issues:
Frontend dysfunction (mobile):
The mobile version displays an upside-down layout.
The menu and search bar are non-functional.
Product pages and other sections show unformatted or non-responsive text.
Backend dysfunction:
When I attempt to edit a product, a blank white page appears, preventing any modification.
I restored the latest website backup, but the problem persists unchanged.
This is significantly disrupting the usability and administration of the site. I urgently need help to identify and resolve the core problem. thank you
June 23, 2025 at 9:43 am #668992
Luke NielsenKeymasterHello,
In this case, send me access to the admin panel so I can investigate that issue. Also, confirm the permission for plugins deactivation and switch to the parent/default theme for testing.
Kind Regards
June 23, 2025 at 12:25 pm #669056
purchasingdepartmentParticipantHello
thank you
where can isend you codes please to enter to the admin part?
thank youJune 23, 2025 at 12:43 pm #669058
Luke NielsenKeymasterYou can send it via the private area, that is below the message area – https://prnt.sc/HmZivPLTcYbz
Kind Regards
June 23, 2025 at 4:05 pm #669136
purchasingdepartmentParticipantok thank you
June 23, 2025 at 4:40 pm #669146
Luke NielsenKeymaster1.
The mobile version displays an upside-down layout.
Could you please send a screenshot for a better understanding?
2.
The menu and search bar are non-functional.
Try to disable this option in the settings of the cache plugin – https://prnt.sc/EalRltiVwaqc , clear the cache and recheck the issue.
3.
Product pages and other sections show unformatted or non-responsive text.
Send the screenshot as well.
4. As for editing the product issue, may I disable 3rd party plugins for testing?
Kind Regards
June 23, 2025 at 11:07 pm #669233
purchasingdepartmentParticipantYES OF COURSE
June 23, 2025 at 11:15 pm #669235
purchasingdepartmentParticipantbefore doing the 2. Try to disable this option in the settings of the cache plugin – https://prnt.sc/EalRltiVwaqc , clear the cache and recheck the issue.
answer: i tried formobile and it works, and i aplied the chnaes you advice in 4. it works also. please note that i install the back up of the 11th . it works a little bit and after the mobile menu and research were again inactive.4. As for editing the product issue, may I disable 3rd party plugins for testing? of course I need to know what is the problem please thx
June 24, 2025 at 10:50 am #669309
Luke NielsenKeymaster2. So even after disabling that option in the cache plugin is still not wroking?
4. The issue is in this https://prnt.sc/bf0QR9oysI7L plugin.
Kind Regards
June 24, 2025 at 2:09 pm #669368
purchasingdepartmentParticipantTHANK you very much
June 24, 2025 at 2:29 pm #669377
Luke NielsenKeymasterYou are welcome. Let me know if you have any additional questions.
Thank you for your time.
Kind Regards
June 27, 2025 at 7:06 pm #670133
purchasingdepartmentParticipantHello
please can you go to the website and see that the same problem showed up, the mobile menu is not working besides the website is very slow.i am very upset about these technical problems I spend a loto of time makin the design to have an excellent theme but now i wonder if the problem is the theme itself.
June 30, 2025 at 9:18 am #670436
Luke NielsenKeymasterHello,
Please update the access to the site – https://take.ms/au5lJk and confirm the permission for plugins deactivation and switching to the parent theme.
Kind Regards
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