Home Forums Basel – Premium Template CSS is not loading properly until refresh the page manually

This topic contains 11 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 3 weeks ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #320961

    xsports81
    Customer

    Hello.
    After update to the latest theme version, I detect some issues with CSS. It’s loading correctly on the second manual refresh. The problem is on products title align and on .product-grid-item margin bottom. I try to fix it, but still no luck.

    Could you help me?
    Thanks in advance.
    Regards George

    Private Content Hidden
    • This topic was modified 3 weeks, 5 days ago by  xsports81.
    #321072

    Hello,

    Please remove the Woocommerce Product element and insert Product Grid or Carousel instead: https://gyazo.com/9c6b68282bc2d65e046869f540535842

    You can find the elements in the WP bakery page builder chart: https://xtemos.com/docs/basel/shortcodes/

    Best Regards

    #321092

    xsports81
    Customer

    Hello.
    I forgot to inform you that this problem is on single product page on Related product view (GRID).

    Best Regards.

    • This reply was modified 3 weeks, 4 days ago by  xsports81.
    #321114

    Hello,

    Please, confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    #321116

    xsports81
    Customer

    Hello.
    I confirm the permission for plugins deactivation, switching to the parent or default theme.

    Regards
    George

    #321118

    Hello,

    As soon as I deactivated the plugins and switched to the parent theme the problem disappeared: https://gyazo.com/7a43ba9d9201a97535859a332dfab8ed
    Please deactivate all the plugins except these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin
    Switch to the parent theme

    As soon as the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem. Finally, activate the child theme and check.

    If you have any questions please feel free to contact us.

    Best Regards

    #321119

    xsports81
    Customer

    Hello.

    Just try it. Still no luck.

    Regards
    George

    Private Content Hidden
    #321212

    Hello,

    Please the related products now. I have switched to the parent theme and deactivated the Woocommerce slider the problem disappeared.

    Best Regards

    #321270

    xsports81
    Customer

    Sorry but the problem not disappeared.
    I have tried it on 3 different browsers with cleared history. The product title still is underlined on the left and the size is 15px instead of 12px that I have on Custom CSS.
    For some kind of reason some changes on custom css is not take effect until the manual refresh of the page. This problem is taken effect randomly when you browsing the pages and products.
    Fo this reason I made some changes directly on theme’s CSS in order to keep it.
    I think that something is going with custom CSS.
    The changes that I try to make is on
    .product-grid-item .product-title a {
    font-size: 15px; to 12px

    .basel-hover-alt .product-title a {
    padding-bottom: 1px; to 0px
    border-style: solid; to none
    border-color: rgba(0,0,0,0.1); to #fff
    }

    Best Regards.

    #321565

    Hello,

    In this situation are you able to provide us your FTP access so we could troubleshoot it and provide you with a solution?

    Best Regards.

    #321601

    xsports81
    Customer

    Yes, of course.
    Here it is.

    Best Regards

    Private Content Hidden
    #321918

    Hello,

    You have custom CSS and you have taken the selector that already exists. Have a look at the screen: https://monosnap.com/file/c4nQBC9ZjhK2J47TxLR19YQpinTSVE

    You need to add teg body to your selector.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.