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Disappearing of the thumbnails on the product sheets

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  • April 21, 2019 at 11:36 am #120168

    DFTBA
    Participant

    Hello,
    I just noticed that the secondary images (Thumbnails) do not appear anymore on the product sheets.
    However, these images still appear well in “grid” mode when we move the mouse over the product but once entered on the card, only the main image is visible.
    The theme settings have not been changed and are still OK.
    And they are obviously still visible in the back office.
    It is totally incomprehensible and excessively annoying for the visibility of the products.
    Best regards,
    Yannick

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    April 21, 2019 at 11:48 am #120170

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 22, 2019 at 12:21 pm #120310

    DFTBA
    Participant

    Hello,
    Sorry for being slow to answer.
    You will find administrator access in the private content.

    I have disabled a large number of plugins (except those present here https://prnt.sc/mckr3o) but have left others that are more sensitive (payment provider, etc …) and have not not been updated lately.

    For information, I put the site in “Maintenance” mode for a while.

    Also be aware that the visual editor no longer works and that I go through WPBakery.

    Yannick

    April 22, 2019 at 1:22 pm #120323

    Artem Temos
    Keymaster

    Hello,

    Sorry, but could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    April 22, 2019 at 1:43 pm #120328

    DFTBA
    Participant

    Hello,

    Change theme while my site is open and I already have 700 articles on it?
    Oops … Here’s a big risk that I’m not sure I want to take because I may have to start all over again after several months of work alone.

    Regards

    April 22, 2019 at 2:23 pm #120339

    Artem Temos
    Keymaster

    The only problem may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. Now, you need to go to Appearance -> Widgets and move all widgets to appropriate positions.
    As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

    Regards

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Viewing 6 posts - 1 through 6 (of 6 total)