Display problem on the product page

Good morning ,

We have a problem on the products page;
In the product page, the perfume products are displayed with the technical characteristics of the electronic products on the left of the page, See attached video link
https://www.loom.com/share/d2414fc26e7c479dac8728eaabcc46d9

How to solve this problem ? We are an e-commerce site and sell all types of products

Sincerely,

Hello,

Navigate to Layouts > Edit Single Products Layout with the page builder which you are using and edit this section.

See this video for better understanding:
https://youtu.be/PWkGjer3–c

Best Regards.

Thank you for your comeback ,
Your theme is very wonderful, I encourage you to do even more customization
Best Regards.

Good morning ,
Thank you, but I no longer have access to this video in the attached link
https://youtu.be/PWkGjer3–c

Hello,

Please check this:
https://youtu.be/PWkGjer3–c?si=V-z_ngKpQPZEMOVa

Best Regards.

I still don’t have access to the video, please check before sending it to me ?
https://youtu.be/PWkGjer3–c?si=V-z_ngKpQPZEMOVa

It says: This video is no longer available
https://www.youtube.com/watch?v=PWkGjer3%E2%80%93
Best Regards.

Good morning ,
The waiting time for the ticket is too long, this reminder is more than 10 hours old
Best Regards.

Hello,

Please check this link:
https://www.veed.io/view/deca5aec-85d2-4bc1-92d3-831016f59482?sharingWidget=true&panel=share

Best Regards.

Hello,
What do we have to do ? I didn’t understand this video ?
Best Regards.

This request is very urgent for us, for our activity
Thank you for your understanding
Best Regards.

Hello,

This demo is using a custom layout for a single product page. Navigate to Layouts > Edit “single product layout Mega electronics” with the page builder which you are using. Here you can edit the specification section: https://ibb.co/SnD1sNb. And for the description you can edit the product description in the edit product page:

Best Regards.

Ok but after modifying the product page it will adapt to a different display depending on the various products ?
Best Regards.

Hello,

When you add a product description for every product it will show a different description of the product.

For the Specification section they are a product’s attributes, It will show the desired attributes that you have added in the product.

Best Regards.

Ok, can you give me an example via video please to better understand the changes?
Best Regards.

Example on this perfume product in the Specification section there are traces of electronic products;
But we confirm that we also sell electronic products, here there is a mixture of electronic product and Perfume on the single product page. see attached video link.
https://www.loom.com/share/0fc8320673784c3bacd0a9a5fbe9a6e0
Sincerely ,

Hello,

Please check this video for better understanding:
https://www.veed.io/view/5072dc62-8de8-4cf9-b920-cbe3d0f33a9e?sharingWidget=true&panel=share

Best Regards.

Hello,
We followed your video but when we modified the electronic products, this also modified the perfume products for the same text on these different product pages
I think we need to take a look at our site to see this problem up close.
Best Regards.

Why does our product page appear like this? See attached video link. We would like to have the original display please
https://www.loom.com/share/184c2401665547d68723948f268e21a8
Best Regards.

Hello,

Try to create two categories like “Electronics and Perfume” and create a separate layout for separate categories like “Electronics” and “perfume”. In that case your perfume products will show separately and the electronics will also show separately.

Please check this:
https://xtemos.com/docs-topic/single-product-page-builder/

Best Regards.

Hello,
I will keep you informed following your feedback below but we are also waiting for a response for this case below, it is urgent for us!
Why does our product page appear like this? See attached video link. We would like to have the original posting please
https://www.loom.com/share/184c2401665547d68723948f268e21a8
Best regards.

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the wp logins details so i will check and give you a possible solution.

Best Regards.

Hello ,
Please don’t close this ticket yet!!!!
Greetings,

Hello,
1- Is it normal that I have more categories here? See attached video link.
https://www.loom.com/share/6fc27447b5e0486ca5f685be76fb1933

2: The style of the product page does not change after several tests See attached video link.
https://www.loom.com/share/4528826d4ba24cdd841a1f9b88a685cb

Sincerely,
Gael DZELEKE

Hello,

01. This is your sticky navigation element. When you click on it you will see a sticky navigation. If you want to add more categories, Navigate to Theme Settings > General > Sticky Navigation > Check the menu then Navigate to Appearance > Menu, check the menu and edit this menu:

02. Actually, with some of the Demos there are certain Custom Layouts enabled for the Single Product and Archive pages which is why your made changes under the Theme Settings aren’t taking effect on that. Please edit the single product layout with page builder and customize it as per your requirements.
https://xtemos.com/docs-topic/single-product-page-builder/

Best Regards.

Good morning ,
Thank you for your feedback, we will follow your guide in the attached link.
and come back to you in case of blockage.
Sincerely,

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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