Home Forums Basel – Premium Template Does not click in theme settings

This topic contains 5 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 1 day ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #148824

    midcomunica
    Customer

    Hi,

    I do not click in theme settings. I can click in general, general layout, page title, etc but y can not click inside this items. For example, i can not click in mobile bottom navbar inside general or i can not click in top bar or header layout, etc inside header.

    Please, i need help with this problem, is urgent.

    Thanks.

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    #148839

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme if you are using the child, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

    Best Regards

    #148876

    midcomunica
    Customer

    Hi,

    Thanks you for your quick response.
    I’ve done the steps you’ve told me but I haven’t been successful.
    I am sending you administrator passwords so that you can please look at it and help me solve this problem.

    Thank you.

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    #148889

    Hello,

    I am checking the Theme Settings on your site and everything is working well:

    I have checked a few tabs:

    Mobile button navbar https://gyazo.com/a97887cf07126acb826fb738f197e513

    Shop tab https://gyazo.com/4a4119b73246d7abb8e50fc861814277

    Advanced typography https://gyazo.com/fa4387f1de1824a848471dc0d4c060e2

    Please check again and provide step by step action to reproduce the problem if any.

    Best Regards

    #148915

    midcomunica
    Customer

    Hi,

    Now works correctly.

    Thanks.

    #148921

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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