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Duplicate Images showing for product images

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #10953

    houseofhemp
    Participant

    Hi, I am using Basel and Woo commerce. I have no child themes and have not overwritten any template files. My Shop pages are showing duplicate images.How do i get rid of this?

    i have uninstalled and reinstalled both woo commerce and Basel in an attempt to solve this issue. I was unsuccessful. I have attached images for your reference. Please help.

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    #10955

    houseofhemp
    Participant

    Issue picture attached

    #10956

    houseofhemp
    Participant

    ugh

    #10957

    houseofhemp
    Participant

    again

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    #10959

    Artem Temos
    Keymaster

    Hello,

    Thank you for choosing our theme and contacting us.

    Could you please try to switch to the default theme to see if it is a Basel issue? Also, please, disable all additional plugins and send us your website link so we can see it.

    Kind Regards
    XTemos Studio

    #10965

    houseofhemp
    Participant

    this is definitely a Basel Issue. attached is screenshot with storefront theme. Do you want me to switch it back?

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    #10970

    Artem Temos
    Keymaster

    OK, please switch back to Basel and send us your admin access also.

    #11140

    houseofhemp
    Participant

    information provided below

    #11141

    Artem Temos
    Keymaster

    We see that theme files were modified. Could you please restore original files or update the theme to the latest version? Or add this snippet to the Custom CSS in Theme Settings

    .product-image + img {
    	display:none;
    }

    Regards

    #11142

    houseofhemp
    Participant

    it looks like the snippet you mentioned above is already in the global CSS portion of the theme settings. It is still showing up as a duplicate. How do i get the updated theme ? I just purchased this not too long ago. Shouldnt this already be up to date?

    I am pretty sure i never messed with any theme files.

    ive even uninstalled and reinstalled. Please help. Are you seeing something different?

    #11143

    Artem Temos
    Keymaster

    To update the theme you need to download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
    Also, we suggest you make a backup of all your files before any update.

    #11203

    houseofhemp
    Participant

    i have reinstalled the newest version of basel and it is still giving me the same duplicate images issue. please advise.

    #11206

    Artem Temos
    Keymaster

    In this case, just add the code to Custom CSS that we mentioned previously

    .product-image + img {
    	display:none;
    }
Viewing 13 posts - 1 through 13 (of 13 total)