Home › Forums › WoodMart support forum › Duplicate product quantity once added to cart
Duplicate product quantity once added to cart
- This topic has 9 replies, 2 voices, and was last updated 1 year, 9 months ago by Elise Noromit.
-
AuthorPosts
-
March 7, 2023 at 8:27 pm #449115
de-marchi.comParticipantWhen I add a product via quick purchase, I don’t have any kind of problem: I select the affected variable, add it to the cart and it’s successful, when the same operation is performed within the specific page of the interested product, the “cart widget” closes immediately and the quantity of the selected product duplicates.
March 8, 2023 at 3:12 am #449172
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
March 8, 2023 at 1:48 pm #449341
de-marchi.comParticipantGood morning, we ran the test on the staging site so no disruption.
We proceeded as reported by you, deactivating all plugins (except the ones you specified) and reactivated all the ones we needed, only encountering the problem with the activation of the ‘Woocommerce Product Disclaimer’ plugin.
Thanks for the support, have a nice day!
March 9, 2023 at 5:19 am #449532
Elise NoromitMemberHello,
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
March 9, 2023 at 10:45 am #449582
de-marchi.comParticipantGood morning,
if you provide me with an email address I will register you as an administrator.March 10, 2023 at 5:05 am #449893
Elise NoromitMemberMarch 13, 2023 at 6:47 pm #450807
de-marchi.comParticipantHello,
your e-mail has been registered on the website.Best regards
March 15, 2023 at 4:56 am #451237
Elise NoromitMemberHello,
I am adding the product to the cart from the product page and from the home page, the product quantity is correct: https://gyazo.com/e0c0aa6375b030d543b5c910cecc42c1
Please provide the page URL and actions step by step to reproduce the problem.
If you have any questions please feel free to contact us.
Best Regards
March 20, 2023 at 10:47 am #452520
de-marchi.comParticipantHello,
as previously stated, the problem seems to have been solved when the ‘Woocommerce Product Disclaimer’ plugin was deactivated.March 21, 2023 at 5:44 am #452858
Elise NoromitMemberHello,
Most likely this plugin is not compatible with WoodMart. We have not tested this plugin with our theme and we cannot guarantee full compatibility.
If you have any questions please feel free to contact us.
Best Regards
-
AuthorPosts
- You must be logged in to create new topics. Login / Register