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Elementor Editor is not working on post

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #511806

    ashwathss13
    Participant

    Elementor Editor is not working on post, why?
    How to resolve this?

    #512049

    Hung Pham
    Keymaster

    Hi ashwathss13,

    Thanks for reaching to us.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues.

    In case it works with default theme, please provide me with temporary wp-admin access to Private Content area, I will take a look.

    Regards,

    #515169

    ashwathss13
    Participant

    Hi,

    I have followed the procedure you told Elementor is working fine with Twenty Twenty-Three theme, so kindly check you theme woodmart ASAP

    let us know when we can share the access of wp-admin.

    #515207

    Hung Pham
    Keymaster

    Hi ashwathss13,

    Please provide me with temporary wp-admin access to Private Content area, I will take a look.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    • This reply was modified 1 year, 3 months ago by Hung Pham.
    #515454

    ashwathss13
    Participant

    https://www.sanatanasampradaya.com/wp-admin/

    username: support

    Password: 1qFbT!CWwHYCZH7OtIeVj2#&

    #515459

    ashwathss13
    Participant

    Also how do we change the header color from blue to some other color

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    #515558

    Hung Pham
    Keymaster

    Hi ashwathss13,

    1. Elementor worked on my end, please double check. https://prnt.sc/esEHaiEAQc1x

    2. Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through admin bar directly https://prnt.sc/Ct9ehRDvvDV9.

    Click on Settings icon https://prnt.sc/q0qje7qxTWVM to change background color https://prnt.sc/SKMazttc2K2o

    Please refer to documentation for more details https://xtemos.com/docs-topic/woodmart-header-builder/

    Regards,

    #515691

    ashwathss13
    Participant

    hello

    Its working on page and not on post, please analyse the issue and reply… .its not just telling that it is working and sharing the screenshot. Please resolve this issue

    #516135

    Hung Pham
    Keymaster

    Hi ashwathss13,

    Sorry for this delay in answering. I have a lot of requests these days, I apologize in advance and hope for your patience.

    You did not enable Elementor for Posts https://prnt.sc/z14vCExzgEpe

    I enabled and the Elementor loaded well https://prnt.sc/e7MnOKqGZpi5

    Please double check and let me know how it goes.

    Regards,

Viewing 9 posts - 1 through 9 (of 9 total)