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ELEMENTOR ERROR

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  • #263916

    sagarhedau
    Participant

    Hi Team,
    Please find the attached image. I am constantly getting this error since yesterday. Not able to update any pages. Need assistance in sorting this out. It is a priority project.

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    #263920

    Artem Temos
    Keymaster

    Hello,

    Thank you very much for contacting us.

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #263922

    sagarhedau
    Participant

    There is no issue in regular themes. Problem is sometimes the changes update and sometimes don’t. Check this url https://akshee.com/about-factory/
    I just updated 4 images. Rest changes are not getting saved.

    #263926

    Artem Temos
    Keymaster

    In this case, please, disable all external plugins and provide your admin access. The password you sent doesn’t work for us.
    We will try to make some changes on the page and save it to test how it works.

    #263927

    sagarhedau
    Participant

    These are the credentials.

    #263933

    Artem Temos
    Keymaster

    Use our Private Content field to post your login information.

    Please, update our theme and Elementor plugin to the latest version and turn off third-party plugins so we can test.

    Regards

    #263943

    sagarhedau
    Participant

    Please check this url
    https://akshee.com/demo
    Same credentials
    username: aksheenew
    password: shopping@2020$%

    #263944

    sagarhedau
    Participant

    You can test anything here

    #263948

    sagarhedau
    Participant

    Donno how…but DEMO link is working nicely. Will try to import it in aFRESH WordPress on the domain.

    #263949

    Artem Temos
    Keymaster

    We have just tested this with a default WordPress theme and result is the same https://gyazo.com/d5a98363115841213213e89e6cbe2ccb

    It means that the problem is not caused by our theme. Contact your hosting provider for help on this matter.

Viewing 10 posts - 1 through 10 (of 10 total)