Thank you for reaching out to us!
Please deactivate all plugins except these ones:
WPBakery Page Builder or Elementor
Please switch to the parent theme if you use the child.
After that, check the issue again, if the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back. Do not forget to provide access to the admin dashboard.