Elementor Page Builder Issue

Hi Team!

We’re currently having an issue with our Elementor page builder (please see photo attached)

We can’t seem to access the elementor page builder and make changes to our pages (this happens to all pages using elementor).

Troubleshooting tasks done so far:
1. deactivated all plugins (except elementor and elementor pro) = same error
2. used a default theme (twenty twenty two) and the page builder successfully opened – I was able to publish changes w/o errors and issues

So I’m certain that it’s a theme related issue – if you could please let me know your findings that would be great!

website: https://synergyperformanceinstitute.com.au/

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Hello,

Glad to have you as a user of our theme!

Please disable all plugins that are not related to our theme and provide us your admin access so we can check it.

Looking forward to collaborating with you!

Kind Regards

[Luke Nielsen]

Hi Luke,

Please see our logins below:

• This reply was modified 1 year, 10 months ago by Luke Nielsen.
• This reply was modified 1 year, 10 months ago by Luke Nielsen.

[Luke Nielsen]

Hi Luke,

Please see our logins below:

• This reply was modified 1 year, 10 months ago by Luke Nielsen.

Hello,

Please don’t send admin access in the public area. I have edited your messages and moved your login access to the private area.

https://prnt.sc/XIbf89rc26hN

Please await my response, I will do my best to help you.

Kind Regards

Great! Thank you in advance

May I disable all plugins that are not related to the theme on your website?

Looking forward to hearing back from you!

Kind Regards

Hi Luke,

Yes please go ahead! Once done please activated them back. Thanks!

Hello,

Please send us your FTP access to your server files so we can check what is wrong with your website. We will do our best to help you.

Kind Regards

Hi Luke,

I added them on the private section field of this message

Hello,

After I looked into the situation, I found that the “Hello Elementor” theme that is defaulted by Elementor has the same problem therefore this issue is related to the Elementor itself. I suggest you contact their support for further solutions.

https://gyazo.com/560a19fcfd5e469b5426eef623b7cac5

I sincerely appreciate your understanding in this matter. Please feel free to reach out to me if you have any further questions.

Kind Regards

[Author]

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