elementor pop up doesn’t works with woodmart theme

I have to open an elementor pop-up using the click on an icon as a trigger
When I click on the icon, instead of opening the popup, a string appears after the page url:
#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MjA0ODY3LCJ0b2dnbGUiOmZhbHNlfQ%3D%3

If I activate the default wordpress theme, the popup opens correctly

Similarly, when I insert a menu with a submenu, the submenu does not work (image 2), whereas if I change the theme, the popup works and so does the menu (image 3)
I have already tried deactivating all plugins except elementor, but the problem is only solved if I switch to a default wordpress theme.
The wordpress theme, elementor and all plugins are up to date.
I have no errors in the console

thank you for your help

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Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards,

Hello,
In my previous message I wrote “I have already tried deactivating all plugins except elementor, but the problem is only solved if I switch to a default wordpress theme.”
Elementor of course is absolutely necessary.
I have created a temporary user
Thank you for your help

I am trying to send the access data to the site, but your wordfence is blocking me, do I have a different way to send you the data?

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Hello,

It looks like your Wordfence security settings are preventing the login attempt.

Whitelisting my IP address you can remove the ip restriction. I am accessing your site from Pakistan.

Temporarily disable Wordfence (if possible) while sending the credentials. Once access is granted, I will check and provide a possible solution.

Best Regards,

sorry for the misunderstanding… i am trying to send you the data to access my site, but your wordfence blocks me.
I added a user for you on my site, i need to send you the login information. how do i do that if your wordfence blocks me?

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content under the message area field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Ok, I will try again

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