Home Forums WoodMart support forum Elementor: (Product Grid or Carousel) Search categories not working

Elementor: (Product Grid or Carousel) Search categories not working

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #380567

    2ecomm
    Participant

    Dear Support Team,
    When i am using Product Grid or Carousel element on Elementor, the search is not working as you can see: https://prnt.sc/WIBr1nxsAS6U
    The search works for basic “Products” element on Elementor, but not on Woodmart Product Grid or Carousel
    How can i solve this?

    Thanks,

    #380693

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #380793

    2ecomm
    Participant

    I have shared private login details
    Please check and let me know

    Thank you,

    #380830

    Artem Temos
    Keymaster

    Hello,

    It doesn’t work because all categories of slugs are not with Latin symbols https://gyazo.com/b68197f6edda1bf9a9d738b56b0e0059
    It is an Elementor issue and we can’t do anything in our theme to change this. You need to make rewrite them all to fix this.

    Kind Regards

    #381100

    2ecomm
    Participant

    Hello,
    I tried changing the categories slugs to Latin letters but same problem,
    I also have other websites running Woodmart with Non Latin slugs without any problem.
    Basic Elementor elements don’t have this problem on “Product Grid or Carousel”

    #381342

    Artem Temos
    Keymaster

    You need to change them all first. Also, make sure that they don’t contain empty spaces and other symbols.

    Kind Regards

    #382554

    2ecomm
    Participant

    I have changed them to Latin letters without any empty space and other symbols.
    But still not working,
    I have tried Woodmart on many websites, it’s strange that this is the only website is having this issue.

    #382718

    Artem Temos
    Keymaster

    In this case, please, send us your FTP access so we can troubleshoot this issue further.

    Kind Regards

    #383163

    2ecomm
    Participant

    Never mind, i have solved this by editing the theme files.

    #383242

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Would you mind telling us what exactly did you change in our theme files?

    Kind Regards

    #394889

    Abdallahshannak
    Participant

    Hello,
    I have the same problem, Can you help me?

Viewing 11 posts - 1 through 11 (of 11 total)