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Empty Cart only on Chrome Browser
- This topic has 12 replies, 2 voices, and was last updated 2 years ago by
Elise Noromit.
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AuthorPosts
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November 24, 2022 at 7:12 pm #423654
UeliParticipantHello together
When I add a product to the cart and then go to the shopping cart page, the product is displayed. As soon as I press the “back” button from the browser and go back to the previous page, the shopping cart is completely empty. After refreshing the page, the shopping cart is available again normally. This error happens exclusively on the chrome browser. On firefox the error can not be replicated. I have also tried different windows computers as well as apple computers. Chrome is up to date and there are no cache plugins in wordpress and no caching in the server. What can I do here?
Thanks for a quick help.
Greetings
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Attachments:
You must be logged in to view attached files.November 24, 2022 at 8:47 pm #423675
UeliParticipanti checked also your own store it happens there also. Put Chrome in inkognito mode and try it. Screenshot added below.
Attachments:
You must be logged in to view attached files.November 25, 2022 at 7:23 am #423741
Elise NoromitMemberHello,
Please disable the shopping cart widget in the Elementor > Settings > Integration.
If you have any questions please feel free to contact us.Best Regards
November 25, 2022 at 10:34 am #423769
UeliParticipantThank you for your feedback. Where can i find this? I dont have elementor installed. Should i install it first?
Best Regards
November 25, 2022 at 7:45 pm #423918
Elise NoromitMemberHello,
Please find this widget in the Dashboard > Settings> Integration. If you cannot find, insert the site admin access into the Private content below the message area.
Best Regards
November 27, 2022 at 1:28 pm #424150
UeliParticipantStill cant find it. I did add the admin access below.
Thanks for your help.
Best regards.
November 28, 2022 at 5:21 am #424216
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
November 28, 2022 at 11:44 am #424291
UeliParticipantHi Elise
Thanks for your feedback.
In your own demo store this issue is also showing up.
Maybe you can fix it there and tell me what does cause the issue? So i dont have to stop my store from working because of troubleshooting.
Looking forward to hear from you.
Best regards
November 30, 2022 at 3:51 am #424878
Elise NoromitMemberHello,
This problem is caused by Woocommerce, we check and see the same in Woocommerce.
If you have any questions please feel free to contact us.
Best Regards
November 30, 2022 at 10:25 am #424949
UeliParticipantHi Elise
Thank you for your Feedback. So that means i have to wait for an Update of Woocommerce. Hopefully the will fix it soon 🙁
Best regards
December 1, 2022 at 5:14 am #425241
Elise NoromitMemberHello,
WoodMart theme does not influence or can fix that, unfortunately. We do hope it would change in one of the Woocmmerce updates.
If you have any questions please feel free to contact us.
Best Regards
February 22, 2023 at 11:56 am #445329
UeliParticipantYou can close the Topic, even after the newest update the error is still here. Hopefully Woocommerce is gonna fix this asap.
February 23, 2023 at 6:15 am #445586
Elise NoromitMemberIf you have any questions please feel free to contact us.
Best Regards
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