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Empty Cart only on Chrome Browser

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  • #423654

    Ueli
    Participant

    Hello together

    When I add a product to the cart and then go to the shopping cart page, the product is displayed. As soon as I press the “back” button from the browser and go back to the previous page, the shopping cart is completely empty. After refreshing the page, the shopping cart is available again normally. This error happens exclusively on the chrome browser. On firefox the error can not be replicated. I have also tried different windows computers as well as apple computers. Chrome is up to date and there are no cache plugins in wordpress and no caching in the server. What can I do here?

    Thanks for a quick help.

    Greetings

    Translated with http://www.DeepL.com/Translator (free version)

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    #423675

    Ueli
    Participant

    i checked also your own store it happens there also. Put Chrome in inkognito mode and try it. Screenshot added below.

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    #423741

    Elise Noromit
    Keymaster

    Hello,

    Please disable the shopping cart widget in the Elementor > Settings > Integration.
    If you have any questions please feel free to contact us.

    Best Regards

    #423769

    Ueli
    Participant

    Thank you for your feedback. Where can i find this? I dont have elementor installed. Should i install it first?

    Best Regards

    #423918

    Elise Noromit
    Keymaster

    Hello,

    Please find this widget in the Dashboard > Settings> Integration. If you cannot find, insert the site admin access into the Private content below the message area.

    Best Regards

    #424150

    Ueli
    Participant

    Still cant find it. I did add the admin access below.

    Thanks for your help.

    Best regards.

    #424216

    Elise Noromit
    Keymaster

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #424291

    Ueli
    Participant

    Hi Elise

    Thanks for your feedback.

    In your own demo store this issue is also showing up.

    Maybe you can fix it there and tell me what does cause the issue? So i dont have to stop my store from working because of troubleshooting.

    Looking forward to hear from you.

    Best regards

    #424878

    Elise Noromit
    Keymaster

    Hello,

    This problem is caused by Woocommerce, we check and see the same in Woocommerce.

    If you have any questions please feel free to contact us.

    Best Regards

    #424949

    Ueli
    Participant

    Hi Elise

    Thank you for your Feedback. So that means i have to wait for an Update of Woocommerce. Hopefully the will fix it soon 🙁

    Best regards

    #425241

    Elise Noromit
    Keymaster

    Hello,

    WoodMart theme does not influence or can fix that, unfortunately. We do hope it would change in one of the Woocmmerce updates.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 11 posts - 1 through 11 (of 11 total)