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Enable Swatch stop working for translation

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  • #163952

    raqy
    Participant

    Hi, I don’t know what caused it – was it the theme or WPML recent update, but recently the previously defined swatches in the translation language stop working. The default language works fine.
    The odd thing is that when I enter the translation of the attribute terms, this check box ‘Enable Swatches’ is not checked (it was checked before and it is checked for the default language) AND when checking it again and trying to save – it is saved with this check box unchecked.

    UPDATE: while writing this ticket, I’ve had an idea – I’ve tried to save the term a new, not only checking the unchecked checkbox, but typing a new the term name – and now it was saved correctly.

    So I report this in case anyone else would ask and I think it shouldn’t have happened. I hope you work this out.

    Cheers!

    #163966

    Hello,

    First of all, make sure you have a translation for all the categories, check the slugs – they all should be in Latin letters only.

    Deactivate all the plugins not related to the theme and check the issue again. If the problem remains, check with a default theme and contact WPML support.

    If the problem occurs only on our theme and all the plugins deactivated, please provide your site admin access to the private area.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)