Home Forums Basel support forum English shop price filter

English shop price filter

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #124975

    Ramialshami
    Participant

    Hi Elise

    Please check the video to know the issue
    https://www.loom.com/share/80036be7106148ce8fed1294cf35758b

    Thanks

    #124997

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme, switch to the parent theme and provide us your admin access so we can check it?

    Thank you in advance

    #125084

    Ramialshami
    Participant

    Hi Artem
    1-Here is the user,
    Why Parent theme? All the work is done on child.
    What is the difference between them?
    Also please note that disabling plugins is not good for me. Each problem I face you say just disable all plugins and nothing happens and after I activate them again some of them need resetting.
    Any way I did what you said. At first price range selector was disappeared. But now All price section is gone from English

    2- I uploaded fonts but is not active on all site
    Check Video
    https://www.loom.com/share/6a5fb8aa37b041158762b5da61e9473d

    #125093

    Artem Temos
    Keymaster

    It seems that the problem is that this page doesn’t have any products displayed https://riversworld.net/en/shop-all/
    Could you please check how it works with default WordPress theme? Maybe you have some problem with WPML configuration?

    #125120

    Ramialshami
    Participant

    Hi

    1- Here it is

    Can you find the price range?
    https://riversworld.net/en/product-category/men/

    2- You didn’t reply about point 2

    #125129

    Artem Temos
    Keymaster

    1. It works correctly there https://gyazo.com/334dd286c74d9800f40075bb3228eb5a

    2. It seems that this font doesn’t have English characters and that is why you see different fonts on English version.

    #125369

    Ramialshami
    Participant

    1- I tried from two different browser and the issue remain. I tried from mobile and it is working fine. So 1 is resolved

    2- It has English characters, And If it has no characters then all English font in all places will appear the same. And this is not the case here. Some have Font characters appear normally in some places and disappear from others As explained in video.

    #125370

    Artem Temos
    Keymaster

    If it doesn’t have English characters it doesn’t mean that it will have similar fonts in all other places. They may have different secondary fonts setup. Use the font that supports Latin symbols and you will not have any problems.

    #125388

    Ramialshami
    Participant

    Hi Artem

    I tried another font and it works fine.

    Thanks a lot for patience and help 🙂

    #125394

    Artem Temos
    Keymaster

    You are welcome!

Viewing 10 posts - 1 through 10 (of 10 total)