error 500 while saving a page
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Hi
I’m editing the home page https://staging.acinolilla.com/wp-admin/post.php?post=5610&action=elementor and when I try to save it, I get an error 500!
look at the image attached, and if you want to assess to the webside use the credentials sent.
Why? can you help to fix it?
thank you
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Hello,
Please check this manual to solve the problem: https://xtemos.com/docs-topic/a-500-internal-server-error/
If you have any questions please feel free to contact us.
Best Regards
hi, I checked one by one the 5 main causes for the err-500 and I can say that none of them is the root cause.
On the other hand I attach the printscreen of the error. It seems a problem to load a map file …
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Hello,
Pelase check the site admin access I cannot log in.
If you have any questions please feel free to contact us. Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will
Best Regards
Hi, in the private area you can find the admin credentials.
As for the other question of yours, feel free to activate/deactivate any plugin.
If possible try not to loose the theme settings
Hello,
The problem is caused by a lack of memory: https://monosnap.com/file/bZkiHdWi13oW0VEScFrODwU11UjdhB
Please contact the host support to solve this issue.
If you have any questions please feel free to contact us.
Best Regards
Thank you, but I do not think this is the real cause.
Even if the problem persist on that page, I exported/imported the page into a brand one and it works like a charm!
Hello,
Have you contacted host support?
Could you provide their response in the private area?
Best Regards
no, as I solved the issue exporting and importing again in elementor the page
If you have any questions please feel free to contact us.
Best Regards
.
