Home › Forums › WoodMart support forum › error 500 while saving a page
error 500 while saving a page
- This topic has 9 replies, 2 voices, and was last updated 11 months ago by Elise Noromit.
-
AuthorPosts
-
June 17, 2023 at 5:07 pm #475646
fcoerezzaParticipantHi
I’m editing the home page https://staging.acinolilla.com/wp-admin/post.php?post=5610&action=elementor and when I try to save it, I get an error 500!
look at the image attached, and if you want to assess to the webside use the credentials sent.
Why? can you help to fix it?
thank youAttachments:
You must be logged in to view attached files.June 18, 2023 at 2:11 am #475691
Elise NoromitMemberHello,
Please check this manual to solve the problem: https://xtemos.com/docs-topic/a-500-internal-server-error/
If you have any questions please feel free to contact us.
Best Regards
June 18, 2023 at 2:02 pm #475716
fcoerezzaParticipanthi, I checked one by one the 5 main causes for the err-500 and I can say that none of them is the root cause.
On the other hand I attach the printscreen of the error. It seems a problem to load a map file …Attachments:
You must be logged in to view attached files.June 18, 2023 at 10:41 pm #475742
Elise NoromitMemberHello,
Pelase check the site admin access I cannot log in.
If you have any questions please feel free to contact us. Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will
Best Regards
June 19, 2023 at 3:17 pm #475886
fcoerezzaParticipantHi, in the private area you can find the admin credentials.
As for the other question of yours, feel free to activate/deactivate any plugin.
If possible try not to loose the theme settingsJune 21, 2023 at 12:31 am #476194
Elise NoromitMemberHello,
The problem is caused by a lack of memory: https://monosnap.com/file/bZkiHdWi13oW0VEScFrODwU11UjdhB
Please contact the host support to solve this issue.
If you have any questions please feel free to contact us.
Best Regards
June 21, 2023 at 9:49 am #476242
fcoerezzaParticipantThank you, but I do not think this is the real cause.
Even if the problem persist on that page, I exported/imported the page into a brand one and it works like a charm!June 22, 2023 at 1:50 am #476479
Elise NoromitMemberHello,
Have you contacted host support?
Could you provide their response in the private area?
Best Regards
June 22, 2023 at 2:59 pm #476650
fcoerezzaParticipantno, as I solved the issue exporting and importing again in elementor the page
June 23, 2023 at 1:56 am #476758
Elise NoromitMemberIf you have any questions please feel free to contact us.
Best Regards
-
AuthorPosts
- You must be logged in to create new topics. Login / Register