Error on the web

This topic has 20 replies, 3 voices, and was last updated 4 months, 3 weeks ago by Artem Temos.

Viewing 21 posts - 1 through 21 (of 21 total)

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July 6, 2024 at 1:59 pm #581507

lafontaneriaencasa
Participant

Many customers complain that the website ends up crashing sometimes, the header. More website is problem

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July 6, 2024 at 2:13 pm #581515

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

July 8, 2024 at 1:11 pm #581732

lafontaneriaencasa
Participant

.

July 8, 2024 at 3:26 pm #581799

Aizaz Imtiaz Awan
Keymaster

Hello,

Can you please share the site URL.

Best Regards.

July 15, 2024 at 3:49 pm #583438

lafontaneriaencasa
Participant

…

July 16, 2024 at 9:10 am #583563

Artem Temos
Keymaster

Hello,

You should disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

Regards

July 16, 2024 at 9:26 pm #583760

lafontaneriaencasa
Participant

Broken…

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July 16, 2024 at 9:30 pm #583762

lafontaneriaencasa
Participant

Please can you check it?

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July 17, 2024 at 9:15 am #583833

Artem Temos
Keymaster

We just tested your website, and it works correctly. Here is a screenshot https://gyazo.com/6e0e6fb1406056363f63bd57ca8bf37e

July 17, 2024 at 3:03 pm #583973

lafontaneriaencasa
Participant

Many times it fails and sometimes it doesn’t.

July 17, 2024 at 3:27 pm #583982

lafontaneriaencasa
Participant

https://lafontaneriaencasa.com/producto/grifo-monomando-de-bano-sinua look this product..

July 17, 2024 at 3:34 pm #583986

Artem Temos
Keymaster

We see that the DOM optimization option is still enabled on this page. You need to disable it in Theme Settings and clear your website cache.

July 17, 2024 at 3:42 pm #583988

lafontaneriaencasa
Participant

If I deactivate it, I get this and it messes up everything.

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July 17, 2024 at 4:05 pm #583993

lafontaneriaencasa
Participant

—

July 18, 2024 at 9:19 am #584093

Artem Temos
Keymaster

Please disable all plugins that are not related our theme temporarily and send us your admin access. You can use any random email for the account.

Kind Regards

July 18, 2024 at 12:14 pm #584165

lafontaneriaencasa
Participant

acces, now is broken the website…

July 18, 2024 at 2:49 pm #584238

Artem Temos
Keymaster

Sorry, but the password seems to be wrong and we can’t enter your dashboard.

July 18, 2024 at 2:55 pm #584241

lafontaneriaencasa
Participant

Try now

July 18, 2024 at 2:57 pm #584242

Artem Temos
Keymaster

We have disabled this option on you website. Please test how it works now.

July 18, 2024 at 3:14 pm #584250

lafontaneriaencasa
Participant

Whay do you disable?

July 18, 2024 at 5:00 pm #584285

Artem Temos
Keymaster

We disabled DOM optimization option in Theme Settings to fix this issue.
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