Error on update "PCLZIP_ERR_BAD_FORMAT"

I am trying to update the theme and I am getting the following error:

PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

How can I update safely?

I could upload the files by hand, but I don’t know if I can lose settings.

Hello,

Thank you so much for contacting our support center.

Try to go to Dashboard -> Updates and click on the “Check again” button. Then you should be able to update the theme without any errors.

Kind Regards
XTemos Studio

It doesn’t works, same error.

As additional information, I have version 4.6

Since then I can’t update, I thought it was a temporary bug.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

I can’t do that.

What alternatives are there to solve the problem?

In this case, you need to update the theme manually. Please, follow our migration tutorial if you update form 4.x version to 5.x https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/

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