Error on update the theme

Hello,

I want to update the theme but receive an error after click on update. See attachment. How to resolve this?

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Hello,

Please provide your site admin access and FTP. Please make the full backup of your site.

Best Regards

Hi Elise,

See private content.

Hello,

Check your site now. The theme has been updated.

Next time try to follow the steps provided here https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards

Hi Elise,

Thank you for helping us with the update. I see the update is done. The link you are sending is providing 2 options, manual and automatic update. But can you tell me which one is te best because we where using the automatic updates.

Please provide also some information about the child and parent theme and how to use it.

Thanks in advance.

Hello,

Automatic update is better. It is easier and safer. It should work without problems for further updates.

Here you will find the information on child theme why and how to use https://codex.wordpress.org/Child_Themes

The theme folder has the child theme ready.

Best Regards

Hi Elise,

I have the same situation again with updating the theme. As i do not know exactly how you made the update last time i would like to ask you if you can update the theme one more time but provide me also the information which version of updating you choose. Please let me know.

Hello,

I have updated the theme. Please check.

Best Regards

Hi Elise,

Thank you for your fast answer. After login i see that the update still needs to be done, see attachment. Can you explain me which option you use to update because i do not want to ask you every time when an update needs to be installed 🙂

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Hello,

There are two updates and now I have unloaded the most recent.

Best Regards

Hi Elise,

Again a update and again an error. Before the updates through the plugin Easy Theme and Plugin Upgrades worked without problems, but now i reiceved the error in the attachment. You can see what is wrong in the website?

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Hello,

When automatic update or update through the plugins is not available you can update the theme via FTP https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards

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