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Error to update to 5.2.0

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  • April 12, 2020 at 1:48 pm #186317

    oleg_dmitriev
    Participant

    Hi guys, I am updating to 5.2.0 (from 5.1.0) and getting this error:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Here is a screenshot: https://ibb.co/FBj51PF
    What can be the reason?
    Other themes such as Twenty-Thirteen updated fine today (I checked).

    April 12, 2020 at 3:34 pm #186330

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

    April 12, 2020 at 5:58 pm #186348

    oleg_dmitriev
    Participant

    Hi Elise,
    thanks. I re-applied the purchase code
    update via Dashboard – > Updates worked. I’m running version 5.2 now

    Have a godo day!
    Oleg

    April 13, 2020 at 6:33 am #186411

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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