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Error trying to update woodmart to version 6.0.4

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  • #288291

    erez
    Participant

    Hello friends ,

    I’m trying to update woodmart to version 6.0.4
    on my staging site But get an Error (See attached image).

    I have a feeling it has to do with the license,
    but I renewed it for another 4 months a few days ago .
    Not sure if this license is just for support or also the theme .

    Attached in Private Content the login information for the staging site .

    Thanks for the help . erez

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    #288334

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide admin panel login and ftp details.

    Regards.
    Xtemos Studios

    #288371

    erez
    Participant

    Thank you so much it worked

    #288854

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)

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