error unable to connect to xtemos.com server

I entered the theme activation code and got an error message unable to connect to the xtemos.com server, please help me

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please send us your admin access so we can check.

Kind Regards
XTemos Studio

admin access

I was facing same problem but got resolved.
Kindly contact to your hosting provider or disable antivirus of your hosting. Issue will be resolved.
If you want to resolve this issue. Contact your hosting provider to Whitelist xtemos.com & their IP of API server in your hosting.

If you are facing any issue. Contact me I will be help you to resolve it.

Through testing, I found that the result returned with the code HTTP/1.1 200 OK shows that the server can connect to the xtemos.com API server successfully, and the problem is not in blocking the connection from the hosting.

I add my server ip information, xtemos tech can help check it

Hello,

Thank you so much for purchasing our theme and contacting our support center. We are sorry that you faced this problem on your website.

We just checked it and saw a timeout error. Can you send us your FTP access so we can investigate it further?

Kind Regards
XTemos Studio

FTP access

As we can see, there are no any blocks on our end. It seems like your server blocks these outgoing requests. You need to contact your hosting provider and ask to check this issue from their end.

You don’t specifically answer how to handle it, I don’t understand. Please provide an image of the “there aren’t any blocks on our side” error for me to check

We did a few test requests and always get a timeout error as shown on the screenshot https://gyazo.com/e6a00d5ac879c4c130c70a778beabaa9
If there are any blocks on our server, we would get a 403 Forbidden error instead.

Please let me know what action led to this error message

My hosting provider also has additional connection parameters on the hosting account

Please try again and give me feedback so I can get more information.

We use the following simple PHP code to check if the request can be made to our website.

var_dump(wp_remote_get('https://xtemos.com'));

Kind Regards

Hosting service providers have increased the help parameters on hosting

XTemos Studio please check again and if any further corrections are needed on the hosting side, please provide specific information for me.

Hello,

We don’t see any changes and still get the same error. You can also check it via Dashboard -> WoodMart -> Theme license. https://gyazo.com/4c5d91856fe44c1805f375a244d5ba36

Kind Regards

Hello,

Could you please clarify if you have solved this problem or if you are still having difficulties? If it is solved, please send us more information about what caused the problem.

Kind Regards

[Author]

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