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Error Update Theme

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  • #253685

    merchside
    Participant

    Hi Support,

    I have try to update woodmart theme through staging method but the result is error.
    attached file the error showed.
    could you help me for this issue please.

    Thanks
    Angga

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    #253688

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

    #253824

    merchside
    Participant

    Hi Elise,

    I have success to update theme through FTP.
    Thank you for your support.

    Regards
    Angga

    #253838

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)