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Error when trying to update to 3.7

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  • #122598

    Izaya
    Participant

    Hello.

    When I’m trying to update Woodmart to 3.7 from 3.6.1 I’ve got an error:
    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I’m doing something wrong or it is a problem from Your side?

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    #122611

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

    #122621

    Izaya
    Participant

    First solution helped 🙂

    Thank You very much 🙂
    Best Regards

    #122644

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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