Home Forums WoodMart support forum Error with favorites functionality

Error with favorites functionality

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #586587

    Pindorama
    Participant

    Hello,
    We noticed an issue with the favorites functionality.
    The common user (not logged in), when adding a product as a favorite, has the “heart” in the top bar changed to “1”, however, when clicking on the favorites list, it remains empty.
    Can you access the system and resolve this bug please?
    Prints follow
    Thank you very much.

    Attachments:
    You must be logged in to view attached files.
    #586660

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    #586865

    Pindorama
    Participant

    Hi, we disabled and re-enabled it as you suggested, but the problem persists. Can you check it please? Thanks

    #586914

    Luke Nielsen
    Keymaster

    Hello,

    Okay, may I disable 3rd party plugins for testing?

    Thank you in advance.

    Kind Regards

    #587141

    Pindorama
    Participant

    Hello,

    Yes, you can deactivate and reactivate it, please.
    Thanks for the support.

    #587267

    Luke Nielsen
    Keymaster

    Hello,

    This is a cache issue, make sure that you have excluded the Wishlist page from the cache. E.g. here is a result without 3rd party plugins – https://take.ms/L24Eb, as you can see the Wishlist works well.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)