Estimate delivery

Hi,

Theme settings->shop->estimated delivery,

On the prodcut page, can you enable the Estimate delivery message show to visitors also? Right now, only registered users / customers can see it while browsing products, we want it show to all people.

Thank you！

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Hi chenerbei,

Thanks for reaching to us and appreciate your patience.

I checked again on my local, Estimated Delivery functionality works for non-logged customers as well https://ibb.co/JwKCyDhq

Regards,
Hung PD

Hi,

I tested on your theme site, it is not as yours, it still not display delivery message. Wonder why yours can show up.

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Hi chenerbei,

You are using a Custom Single Product layout, which is built with WoodMart WooCommerce builderNavigate to Layouts > edit the layout > and add the Product Estimate Delivery Widget.

Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

Best Regards,
Hung PD

I already added the widget actually, but still not working.

Hi chenerbei,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,
Hung PD

Hi Hung,

This question puzzled me a lot. The delivery message is not visible to guests visitors who are not login, and many customers request to get refund, because they misunderstand the delivery. Please add a patch to the theme. and we need it badly. Thank you!

Appreciate
Chen

Hi chenerbei,

Thanks for your patience.

Estimated delivery functionality works for non-logged users as well. You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
Hung PD

Hi Hung,

Alright, let me futher check. I will let you know if it is caused by other plugins or not.

Thank you
Chen

Hi Hung,

Folllowing your advice, we have deactiviated one by one plugin, and confirm no plugins has conlict with the delivery message. Please invetigate futher and need your help.

Thanks
Chen

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Hi chenerbei,

Thanks for details.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Best Regards,
Hung PD

Hi Hung,

Please use below link and check, you can test as you need. It is staging site, and I already deactiviated all plugins (except WoodMart Core, Elementor and WooCommerce Plugins), but the delivery message is still not showing up. Also you can deactiviate the maintain mode for one hour temporaryly.

Thanks for your help.
Chen

Hi chenerbei,

Thanks for details.

I tried to use VPN and switched to USA country, it worked https://ibb.co/d0P2hhx5

Please clear browser cache and double check.

Regards,
Hung PD

Hi Hung,

You get wrong with it, please do not login and log out the admin, and do not choose any shipping address on the cart page, just as a guest, visit the product page, you will not see the delivery message under the buy button. We request your team to add patch into the theme, so that the estimated delivery message can be displayed without login and choose shipping address required.

Thank you
Chen

Hi chenerbei,

Thanks for details.

I tested on incognite browsers, everything worked as well https://ibb.co/YTNRsh2c

Regards,
Hung PD

Hi Hung,

I did the same test on incognite mode also, but still not working. see attached photos. What should I do?

Thanks
Chen

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Hi chenerbei,

Thanks for your patience.

The problem is related to the fact that in the Estimate Delivery Rules a delivery zone is selected. When a new user visits the site, they don’t have a delivery zone selected, so the Estimate Delivery cannot be displayed.

In this case, to make the Estimate Delivery visible for new users, you need to create a new rule without selecting a delivery zone.

Regards,
Hung PD

Hi Hung,

Following your information, we udpated the estimated delivery rule for none shipping zone, and now the delivery message is showing up to non-logged visitors. It works. Since we are selling to U.S. only, so this method allows us to do it, but what about when the store sells to global countries market? this is a question. when new features adding to this theme in the future, we suggest your team optimise this part, is possible to add an option to choose country and post code under the add to cart button on single product page, so the delivery message will show up? Because delivery information is very important and direct way to let visiors to decide to make a purchase or not. I expect and appreciate for this improvement in the next.

Thank you,
Chen

Hi chenerbei,

I have forwarded his request to the developers and they will consider improving this functionality in future updates.

Please let me know if you need further helps.

Regards,
Hung PD

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