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Expirience big slowness and the site resolution of all elements increased

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #464735

    izabel.stolarska
    Participant

    Hi,

    We moved or site from this domain https://amigobg.carrottechlab.com/ to this domain to https://new.amigobg.com/, however we experience 2 big issues:

    1. We are experiencing huge slowness in https://new.amigobg.com/even though the it is located on its own VPS with 6GB Ram and a lot of resources

    2. The resolution of the website https://new.amigobg.com/ is appering bigger for each element and we are unable to understand what might be the problem

    Thank you!

    #465189

    Artem Temos
    Keymaster

    Hello,

    Sorry, but we can’t reach your website. Check this screenshot https://gyazo.com/8a46eaa72920e3e56a6c7d4d4935bfa4

    Kind Regards

    #465312

    izabel.stolarska
    Participant

    Hi,
    Can you please check again:

    We moved or site from this domain https://amigobg.carrottechlab.com/ to this domain to https://new.amigobg.com/, however we experience 2 big issues:

    1. We are experiencing huge slowness in https://new.amigobg.com/even though the it is located on its own VPS with 6GB Ram and a lot of resources

    2. The resolution of the website https://new.amigobg.com/ is appering bigger for each element and we are unable to understand what might be the problem

    #465314

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #465513

    izabel.stolarska
    Participant

    Hi, I’ve sent you the admin access and FTP access. Could you please check what might be the problem.

    Thank you!

    #465533

    Artem Temos
    Keymaster

    This user doesn’t have administrator rights. Also, please, keep all plugins that are not related to our theme temporarily turned off.

    Kind Regards

    #465535

    izabel.stolarska
    Participant

    Hi,

    I have updated the user rights.

    You may disable he plugins.

    Thank you!

    #465645

    Artem Temos
    Keymaster

    Please, disable all plugins that are not related to our theme so we don’t break anything. And switch to the parent theme temporarily.

Viewing 8 posts - 1 through 8 (of 8 total)