Home Forums Basel – Premium Template Extended Support But Slider Revolution installation fails

This topic contains 3 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 months, 1 week ago.

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  • #113052

    kwoodberry
    Customer

    I have multiple licenses for Basel. I have just purchased an extended support for one of my clients, but even still, there is a failure each time I try to download Slider Revolution.

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    • This topic was modified 2 months, 1 week ago by  kwoodberry.
    #113088

    Hello,

    We thank you for your purchase. The reason may be in your host configuration. Please provide your site admin access as well as FTP into the private area I will help to install.

    Best Regards

    #113260

    kwoodberry
    Customer

    Thank you! Hoping that this will fix some of the other buggy issues going on… I have moved everything over to a better server environment to switch the site, and the issue persists.

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    #113310

    Hello,

    I see the Slider Revolution uploaded http://prntscr.com/myodo1

    Please provide your site admin access to check the plugin in the admin panel

    Best Regards

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